Building an active community channel makes your brand the first choice when customers are ready to buy. You get high-quality user-generated content, position yourself as a trusted resource, and can convert members into customers or upsell premium offerings over time.
Chapters
Being at the center of an active and reputable community channel is a great way for your business to build mental availability and stand out from competitors. If people are visiting a community channel that you run or that you're a regular participant, your brand is the first thing they think of when they're ready to buy. What if you built a community around your customer base? The fact that you're not offering the advice and it's all community-generated content isn't an issue. Actually, it's a benefit. As long as the content is high quality, relevant, and regularly curated, over time it'll build an association with your brand as a useful, valuable, and trusted resource. As time goes on, you can start to carefully leverage that community into customers or offer premium tools or content to either attract a new demographic or double down on what you're already doing.