Marketers confuse influence with persuasion. Influence is subtle, giving buyers relevant information to shape their thinking. Persuasion is coercive pressure, a last resort when influence fails. The best salespeople understand what buyers actually want and supply the information that matters, not the product itself.
Chapters
Many marketers and salespeople conflate influence with persuasion. Influence is about having a contributory effect upon the thinking and actions of others without the apparent use of force. Persuasion, on the other hand, is about coercion. It's exerting pressure to get someone to do what you want them to do. It's a blunt instrument of last resort that salespeople use when they don't understand how to influence customer choice. The best salespeople are not trying to persuade someone to come to their point of view. They're giving customers relevant information affecting the purchasing decision, based upon what they understand to be the most important considerations for the buyer. As Theodore Levitt said, "Sell the hole, not the drill." Salespeople who believe their role is to persuade customers to buy are still selling drills instead of holes.