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In this segment, Hannah Hammond explains that the most valuable hire she made early in her career was an executive assistant (EA). After reading the book Who Not How, she adopted a mindset of delegating lower‑value responsibilities—especially email management—to free herself for higher‑impact work. She describes the EA’s concrete duties, such as scheduling flights and trips, handling mail and check deposits, and triaging her inbox so she only sees messages that require her response. Hammond quantifies the benefit, noting that the EA saves her roughly three hours each day, illustrating a clear return on investment for the role.

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