A short talk about the centrality of trust in leadership and specific leader behaviors that build it. The speaker references a blog and a Harvard Business Review item that lists three trust-building behaviors (positive relationships, demonstrated expertise/judgment, consistency/follow-through) and then adds four more (hard work, being quiet/active listening, modeling desired behaviors, and building accountability), totaling seven essential behaviors.
Chapters
Four behaviors are essential in building trust when you are a leader Hard work Be quiet sometimes Model the behavior and be accountable it was a blog titled Trust, published some time ago that got me thinking. How many times have I referenced trust as an essential foundation in leadership? Because to quote a friend, without trust, nothing in society would work. Trust is both an emotional and logical act. It is the firm belief in the reliability, the truth, the strength or the ability of someone or something without the proof. It did come as a surprise to me. My employer was named by 75% of those surveyed as the most trusted institution. These findings Compare to trusted NGOs, business, government or media, all between 47 and 57%. To be effective, leaders need their team's trust. But how do you get that trust? And how do you get it back if you've lost it? Harvard business review identified three behaviors as essential. 1. Create positive relationships within your team. Help employees cooperate, resolve conflicts between them, give them honest feedback and check in with people about their concerns. 2. Demonstrate expertise and judgment. People are more likely to trust you if they believe you have the know how and the experience to make good decisions about their work. Be consistent, do what you say you will do, follow through on your commitments and keep promises you make from another source. I would add four more behaviors to this list. So number four is hard work. Recognize that building trust takes just that. Trust must be earned over time. Be quiet, sometimes actively listen and check for understanding by paraphrasing Number six. Model the behaviors you seek. Nothing speaks more loudly than the leader's behavior. Build in accountability. Show that you are worth the trust you have earned. Seven essential behaviors Sounds easy enough, doesn't it? Talk to us and find out how interim or fractional sales leaders approach this topic.
