Jake Burhans argues that setting expectations upfront prevents anger and conflict. Without clear boundaries, you get mad at people for breaking rules they never knew existed. Establishing what's allowed or not with sellers, employees, friends, and family stops misunderstandings before they start.
Setting expectations has been huge for us. You can't be mad at someone for doing something that you never told them they couldn't do. Setting expectations or using what we call an upfront agreement with your sellers, with your employees, with your friends, with your family. Setting those expectations is huge so that you're not running into these conflicts where you're mad at them for doing something, but you never actually told them that they couldn't do it.
