B2B SaaS companies can customize AI agents by defining their lead qualification standards, translating them into agent skills, and programming different tones for different contexts like support or sales. The result is an AI that works like your business, not a generic tool.
For example, as a B2B SaaS company, how do I qualify a lead? This is different company by company. You as the agent builder for your own business have to specify your standard and your procedure, describe it as an agent skill, and plug it into the harness so that your agent knows how to get this job done for you, not for a general purpose business. Similarly, how to code for your customer and how to reply to your customer from different perspective, whether it's from customer support perspective or it's from like sales perspective, all these tones should be different.
