The document establishes a standardized operational protocol for recognizing and celebrating client class milestones at the studio. It outlines responsibilities for front‑desk staff, instructors, and the studio community team (SCT) to track upcoming milestones via MarianaTek, prepare appropriate gifts and decorations, and execute day‑of celebration steps. Specific gift and décor requirements are defined for 100, 250, 500, and 1,000‑class milestones, including mantra bands, plaques, and studio lighting. The protocol details pre‑class setup, in‑class acknowledgment, photo capture, post‑class gift presentation, and social‑media posting guidelines, emphasizing client permission and tagging. Clean‑up, inventory management, emergency backup procedures, and a monthly review cycle for feedback and supply ordering are also prescribed to ensure consistency and continuous improvement of the studio’s community culture.
Topics
Purpose and Community Impact of Milestone Celebrations
Explains why consistent milestone celebrations are essential for creating memorable client experiences and reinforcing studio culture.
Milestone Tracking Workflow via MarianaTek
Details the front‑desk responsibility to monitor upcoming milestones, review weekly, and schedule celebrations two weeks in advance on the studio calendar.
One‑Week‑Ahead Preparation Checklist for All Milestones
Lists universal preparatory actions: confirming counts, verifying next class, ordering mantra bands, preparing signed cards, updating social‑media calendar, and notifying instructors and SCT.
Specific Gift and Decoration Requirements for 100‑Class Milestones
Specifies the silver mantra band "I am enough" and a simple gift bag containing the band.
Specific Gift and Decoration Requirements for 250‑Class Milestones
Specifies the gold mantra band "make it happen" as the sole gift.
Specific Gift and Decoration Requirements for 500‑Class Milestones
Details the gold mantra band "balanced, bright, barre3", lighting of "500" numbers, and gold garland decoration.
Specific Gift and Decoration Requirements for 1,000‑Class Milestones
Outlines the custom plexiglass plaque, selected mantra band, lighting of "1000" numbers, and gold garland as high‑visibility celebration elements.
Gift Package Assembly Process
Describes how to combine the plaque, mantra band, signed card, and premium merchandise into a cohesive gift package.