Service is doing your job right. Hospitality is noticing a guest is cold and moving them away from the air vent. People remember how you made them feel, not the tasks you completed. J Booth Salon looks for people who understand the difference.
Have you ever been to a restaurant where the service was technically perfect, but there was nothing memorable about it? You know, your drink came out, your food was correct, your server checked on you. You guys, that's service. Now think about a restaurant where you noticed you were cold and they moved you away from the air vent, or your drink was getting low and another one appeared before you even had to ask, or you mentioned you were celebrating something and they remembered it. Maybe they even remembered your name from the last time you were there. That's hospitality. And there's a huge difference. You know, service is what you do. Hospitality is how you make someone feel. You can follow every single step perfectly and still never make someone feel truly cared for. You know, hospitality is noticing, it's anticipating, it's paying attention to the little things that someone never even asked you to do. And here's what I love about hospitality. It doesn't have to cost anything. You know, sometimes it's remembering someone's name, you know, noticing their drink is empty, opening the door, remembering something they told you the last time you saw them. You know, looking someone in the eye and genuinely listening. People may not remember every detail of the service you give them, but they will remember how they felt when they were with you. And that is the difference between giving great service and creating hospitality. And if that sounds like the kind of beauty pro you want to become, you might belong here at J Booth Salon.
