171: Dr. MJC on Business Scenario Planning, Buying Time, and Third Doors (Part 2)

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What's next? This is a question we're all having to ask and answer more frequently. I'm Jenny Blake, your host of the Pivot Podcast and author of Pivot. The only move that matters is your next one.

For show notes from this episode, visit pivotmethod.com podcast if Change is the only constant, then let's get better at it. Here we go.

This is part two of my most recent conversation with Dr. Michael J. Consuelos, who has so generously offered himself as a resource during this time. He has a lot of experience doing emergency medical response. He is a pediatrician by training and has pandemic response expertise as well. I'm so grateful for Michael and all that he's learning and hearing on the front lines and all that he's doing to serve. This is part two of our previous conversation, so if you haven't listened to the most recent episode with him, I encourage you to do that first. And now in this conversation we're going to get into business planning for three to six months out, as well as what we've both learned personally and professionally, and all kinds of other random bits and bon mots as we let our brains wander during this crazy time. Without further ado, let's get into part two of our most recent conversation.

So buying us time is so, so important. And during this time, I guess to pivot the issue around scenario planning, I think it's important for organizations to build.

Something to give themselves time. Do the things you need to do, obviously to keep your business afloat and service your customers and take care of your employees and other all those things that are truly, truly important.

And at the same time, I would urge leaders to think about different scenarios if this is going to be drawn out. Don't be caught off guard of how to manage your organization for longer periods of time, how to manage your organization in different scenarios.

To work differently. And I don't know what that's going to be like, but it's clearly a more virtual existence and giving space to your employees to do that. I think. Also there is Some sense in my mind in the scenario planning is if things go well, let's say we get through this pretty quickly.

How can we possibly plan for what the recovery stage for your organization is? Right now you're at the grass tops of your organization trying to manage day to day, trying to. I would urge folks to get past that and look at what are the scenarios if we have to bring things online differently in the next three to six months, what are those actions from the military perspective? Also the other thing is, in this scenario planning is something that I've been talking to several businesses is don't forget that you're learning and that there's some real time change management transformation that you can do and how do you take the time to ingest that and share that? So in the military we do what's called after action review. So every time that we go in and do something important, there's after action review and there's something called the hot wash, which is kind of a confusing term, but basically it means while everything's still hot in your mind, when you're still in putting yourself into the space of learning and things are fresh in your mind, that's the time to talk about what went well, what didn't go well, and what can you do next time. So as you're changing your business and as you're thinking about different scenarios, make some space for yourself to do.

A hot wash. Like in real time, don't say, oh, we're going to write this down. So as you're having meetings, as you're having email exchange, I would encourage it highly for your organization to take note of those, journal them and in real time, learn from those events.

I'm learning so many new words today. Hot wash, even grass tops. Like, is that what you called it? The grass tops?

The grass? Well, yeah, because, well, you know, everybody's, you know, look for the, miss the trees, for the forest or the forest of the trees, whatever it is. And right now I think we're not even at the tree level, we're at the tops of the grass. Some people may be like so funny.

Because it reminds me of the phrase grassroots, like grassroots change, grassroots organization. Certainly that can be happening in organizations and then also pull yourself out of the grass tops. And what you just said too about hot wash. Cool, another new word. Thank you. MJC is so interesting because in the podcast, oh man, this is the third time it's come up today I attended a session and then I did a podcast with Sarah Santa Croce on Gentle Business and empaths during this time. But in all three conversations, the message has come up, journal what you are learning. Journal what you are experiencing. Be an open channel. And what you're saying from the business, even military history that you have, do the situational analysis now. Now is where the ripeness is, the learning, the gold you can mine from the experience. Because later it's all going to be a blur. And I could certainly say that I don't even know my own name. You hear me, have this brain that's like, things are there, then they're gone. And that's just kind of how it is right now. But that's a great point that we should be doing this situational analysis and even scenario planning for if things stay this way for six months. And what if they bounce back? Like, I think I can say for myself, I haven't even. I've considered that a little bit. That tends to be how I run my business, is preparing for when my BFF Tim Ferriss asks me to be on his podcast or Oprah, you know, neither of whom know that I exist, but I'm always planning, would I be ready?

I'll let them know.

Great. That'd be great. Yeah. Thank you. Amidst everything else that you're doing, if you don't mind just putting in a good word, that'd be great.

I'll name drop you. Yeah.

Yeah, perfect. Okay, we're good. So, yeah, I'm always thinking about what if the big influx come? What if you catch that lucky break, so to speak. And then also what if you get really unlucky? What if. I mean, that's already happening in a way.

So this not a new term. This term is out there. The third door. Right. So you mentioned two scenarios, but what's the third? What aren't we thinking about?

And I'll add to that, my friend Christine Ariello calls it the sacred third solution.

Oh, yeah.

So I love the third door. And then the sacred third is that you might be stuck in a polarity, thinking that something is if this, then that, or one way or the other almost. I'm picturing a tug of war. And the way she described, I call it combinatorial questions, but you just elevate out of that polarity that you're stuck in. Or things are going to be this way or this way, they're going to be amazing or horrible. And you say, what's the secret third solution? What is that? Higher consciousness approach to the situation? How can I rise above what I see as my only two choices? Here. And this happens a lot even in relationships. Like sometimes if Michael and I, let's say we're at odds about something, boom, suddenly we'll think of the sacred third solution where we're both happy with their results.

I think it takes a level of creative thinking and expansive thinking and a willingness and awareness that those solutions are out there. But you got to know to look for them. Or those third doors are out there, what is it? And get creative about figuring out what that is.

Yes, yes and yes. So the scenario planning piece, my brain was sort of locked down a little bit. Now you help me clarify that. Yes. So what is your business doing gonna do if this stays another three months? What is your business gonna do if this is short lived? And what are the first actions that you have? You planned your first actions and then I don't know what your third option is, but I think the organizations who are open to that third option are likely to be right. How's that? Because I think short or long isn't the answer. I think there's something else that's going to happen that we don't know and just let that happen. But be open to the thinking around that and how is your team responding to it? So I think definitely, yeah, there's so much to talk about in the third door option. But I think it's instead of forcing it and giving people that like, oh, you should think about this like it's your job.

That's right.

Yeah.

The onus is on you listeners. Yeah, this is your inquiry to take home as homework. But that's true. And I do think, I do think that there will be some leaders and companies that put a band aid on, like, oh my God, we're bleeding. And then they just stick a band aid. Sorry for my gruesome metaphor. And then there are going to be others that, that actually say, how do we. Now I'm stuck on this metaphor. But there's either like sort of short term stopgap solutions or you can admit, like this may change things for a long time. Certain aspects of our society and the way we do business will be accelerated or pivoted.

You know, in a way that we won't go back to the way things were.

Tell me more.

I should write a book on that, don't you think?

Tell me more. Are we on a weird late night infomercial now?

You know what, Michael? All right. No, I'm just joking.

I'm joking with you because my brain, I'm like, I got COVID 19 brain.

Oh, me too. And now we're recording this in the afternoon as well. So I get really loopy around this time. But really though, I love what you said, that it's the organizations and the people who are willing to take that third door and ask for that sacred third solution and evolve beyond just fixing what seems like a short term thing and go beyond emergency mode, basically, and really go. What you said was so powerful of if you could prepare for this battle, would you. Yes. So what would that look like and what would you have done differently? I also think it's very informative to say, in what ways was I caught off guard by this and in what ways was I not prepared? Whether it's something as simple as not having an emergency fund for yourself personally or business reserves, you know, six months of payroll for your business, which I didn't have. I was getting there. I was waiting for a few big texts to come in and they were going straight into that account. And then poof, away those went.

They never stepped in and said, aha, you have to grow, right?

So.

Yeah, you have to grow and look at in what ways, what would we do differently and how can we prepare more? And I think too, you know, this is really funny because Michael and I were brainstorming a little bit in a Google Doc offline. Michael, you asked a funny question. What will happen to all the COVID 19 experts when this goes away?

That's a real question.

I think it's kind of. It's funny because there are some that maybe aren't actual experts, but then there are many experts who have stepped up and have been so helpful. Like you. You're legit. But tell me where that question came from. I want to riff on that for a minute.

Oh, so here's why the question. So the other day, a very upstanding someone who actually I respect and is actually like someone who I follow on. On Twitter did something very interesting and I started poking around like, wait a second, what's going on here? And so Twitter put out a call for people to be. Was it verified? Is that right? I'm sorry, my brain is mushy on Twitter. Right. To be a Verified.

I think it's verified.

Yeah, yeah, verified.

I've been hung out on Twitter for a long time.

That blue check mark, the famous blue check mark, right? If you have a blue check mark, you've reached some sort of Twitter godlike status. And this person said, hey, Twitter is asking people to chime in and send them information about people who should be verified. Right? And I go for Public health, covered nights, whatever. Whatever's going on right now. And I go, is that really what we're doing? Is this high school. Are we going to start, like, putting up posters in the hallway and say, please elect me as president and then have some sort of. Because that, to me is at some level, popularity thing. Right. Sorry, folks who are verified. But there's some popularity because there might be some experts who aren't even on Twitter. And we all know, look, there's people who have Twitter and there's people who have Twitter in quotations. I mean, they have people who are basically tweeting for them and curating content. And, you know, there's a whole secondary industry around that. And so then there's people who are publishing, you know, there's the COVID 19 experts. And I just threw this question out to you. What's going to happen when these people who are in our consciousness day in, day out, and then it goes away?

Right. Well, they.

Well, what do you think it's time to pivot?

Yeah, I think so.

I mean, it's like. But here's the thing. I think this time is showing people stripes in a really unique way because it's actually putting out there for the world to see. How do you respond in a time of global crisis because it is such a global event? There have been many situations that come up in the news media that I don't address in my newsletter. I kind of made a policy to myself. I really respect people that every time something big happens, they say, my heart goes out to everyone in this part of the world. And I kind of don't do too much of that because.

I don't know, it just. I would do it every week if that's. If that's what I was doing. I would be every single week. And then. Who do you include in that weekly compassion from what's happening in the media, and who do you ignore? And it just seemed to get really weird for me. This. I can't ignore it. I cannot ignore it. Everything in me says.

Pivoting the frequency of the show, the topics addressing what's happening now, how soon, how imperfect things are, you know, like how soon they go live on the. On the podcast. And also, it feels very disingenuous to just run normal content right now. I have some. I have some in the can, and I will release some of that. But it's as if there were two versions. There's things I recorded pre pandemic and then there's now. And so I think that so many People who are in the public eye in any way, large or small, or who have a platform. It's like people described, even Lindsay described seeing people posting about their vacation and they're like romantic getaway, you know, just to avoid. Yeah. And so a lot of that's going to be called into question. And if someone's a true legitimate COVID 19 expert, I actually think.

We will look back and we will look to them as a time they really stepped up. They gave, they poured their heart out just like you. Like you said, how can I help? And that you're going to have so many connections and this isn't going to be the last pandemic. We know that. You know, this isn't going to be the last time that that expertise and that care and compassion is needed. But you're going to be out there now because you were one of the people that raised your hand and said, yes, count me in. And people are going to do that in their own way with who they can serve and with the expertise that they have. So I guess everyone who had been talking about this topic will just have to shift the topic. But ideally still has the heart and intention and authenticity that they brought even to this topic.

Yeah. And I think like a pivoting piece so their experience can make a big a better world today, but I think tomorrow too. So how do we prepare ourselves for the next pandemic or other thing that's going to cause the same problem? So it was sort of a tongue in cheek question because I sort of may be putting myself a little bit in that bucket also. But boy, am I learning a lot about myself, shifting how I'm doing things.

Looking maybe a little bit introspection here. It's. So how do I take this and move forward and not just for the sake of staying in the public eye or continuing my expertise at some level, but growing as a person. And so my hope is that there's folks out there who can take what they've done, take their voice. And this is a little bit of a kind of a side note here, but how about we start listening to people in medicine or in science when it comes down to questions around medical things in science. Right. So I mean, nothing against actors or other public figures doing some promos for things that are important to help push out a message. But, but there's. But why are we asking them? Right. So I'm a big soccer fan and there it's a very interesting video and somebody will put in a clip and I'm based on the manager's name right now he's the Liverpool manager. I'm a man City fan, so it doesn't matter if you remember his name. But they asked him like, literally this is all happening in the uk. They said, well, what do you think about the Premier League stopping games or something? They asked him a question about what's happening in Covid here there in the uk. He's like, hey, I'm a football manager, right? Why are you asking this to me? Ask that question of the scientists or the doctors. It was a perfect response.

Yes.

Right. Unless they're asking what's your perspective as a sports team? Yeah, leader, owner, coach. Because I do think if someone's asking that person, they're not asking him, expecting that he's a doctor. They're saying, what's it like for you having a sports team that can't play right now, having your season ended, having the Olympics postponed? You know, I think that's where people can speak from their experience.

That wasn't the question. That was question was like, I think, I'm sorry.

Oh, what do you think of the distance? Yeah, yeah, yeah.

Like a real question. He's like, look, you know, follow the, you know, so I'm sorry to get off that high horse.

No, I like it. I want to get, I want all high horses, high and low horses.

So. So the other question I had that I think is going to be interesting is as I mentioned earlier, my son works for espn, right. And.

He is, so he works on the marketing operations side. I want to get all the technical piece but they're, you know, they're, you know, NBA is not playing. There's no March Madness, that's on another, that's another network, but there's really no sports going on. And so the other day for about 15 minutes I'm watching the World Rock Skipping Championships on ESPN or whatever. I'm like, so what are people doing out there to keep themselves entertained? I've seen a lot of interesting things on YouTube and on different social medias, but what's happening to our current sort of enjoyment or what's going to be the darling of sports during this time of social isolation? What's going to survive? I don't know, these kind of crazy questions. It's kind of crazy questions. I mean we're all business all day, but there's parts of me going, I wonder what's happening out there. And there's business. I mean there's huge. Can you imagine being an ad buyer for ESPN? Your demographic is the whatever 18 to 45 year old male that watches basketball, whatever it is.

How are you getting your product out there? Not that it's the most important thing in the days of COVID and all the things we just got finished talking about. That's the other question I have. So as, as you're. As a business owner, how are. What are the usual channels by which you're advertising your business? And I'm sorry, I'm all over the place.

Well, not to mention, let's say, an event like the Olympics that's planned for years and there's so much sponsorship and advertising, and the athletes have been preparing for four years. And in that case, I've seen the athletes signing a petition saying, please postpone the Olympics and don't postpone this decision because we are still having to practice until you tell us it's postponed. We're putting ourselves in danger of practicing with our team members. And it's just wild because there are things that have massive financial downstream effects and yet it just does not make sense to keep them. And I even had a conference that I was set to attend, got postponed from April to July. And there's a part of me that I'm thinking, I don't even know if I want to travel in July. I mean, so that's back to. That's me jumping around. The thing I wanted to say way back to the expert piece was I really do think people are finding their voice right now because it's the kind of thing you can't ignore. And it's hard to be quiet about this. Some are purposely ignoring it and saying, okay, enough already, let's keep moving. That's fine. That's their voice, that's their take. I do think people are finding their voice in a really powerful way. And I wanted to ask you because you said you're learning a lot personally and professionally. I'm actually curious, what do you think is the biggest thing you've learned about yourself during this time that maybe you might not have surfaced otherwise?

Wow, that's a deep question. See, folks, you can tell we didn't prep for that question.

So I'm. Okay, here's. I think this is right off top of my head. So I've taken Myers Briggs a million times, and for different organizations, for different leadership roles, there's always the facilitated Myers Briggs exercise that you do. And I've always been a really strong.

E.

And so I've always lived the E style, which is that I really do get energy from other people. I.

I was a leader that would leave My office. I had this practice where I would leave my office at least twice a day and walk around and speak to people at their workspace to connect with them. Not just ask them about their work, but how they were doing as a person. And that was something that I tried really hard to do because it not only I thought was important for a leader to do, but I found it that helped me reset and reinvigorate my own energy as a leader to. To leave my work and find interest in the people who work for me or work with me. And it became this constant touchstone for me to have that interaction. And over the past year I've been doing a lot more consulting. I've left those kind of jobs, those nine to five in person jobs. Thank you, Jenny Blake, for helping me through that journey.

I didn't even pay you for that product placement for that plug.

I know.

Amazing.

Yeah. And you know, now in this, as I looking back, it was a story I was telling myself that I need that to be driven, that define purpose or energy as being an E. That's like the Myers Briggs mantra, right? That you get energy from other people and being with other people and that is how that drives certain parts of your personality. I'm sure I'm butchering this. I'm sorry everybody who's certified in, in Myers Briggs. And it's interesting that I have. I wake up in the morning, I am so excited to do the work I'm doing right now because of the urgency and what we've been talking about for the past several podcasts and I'm doing a lot of that by myself now. I'm connecting with you right now through a sort of different medium. I still need that connection, I still need that interaction at some level. But. But I think I'm learning about myself.

That the purpose of the work that I do is fuel for my fire, for the work that I need to accomplish into making sort of my personal sort of motto. And my.

What I try to think about that I try to take the comp, I try to simplify the complex so that people can take care of themselves. That's my word I'm talking about. My purpose in life is that I tell myself is that I take really complex problems, try to simplify them to some level so that people can be in a better place in healthcare, when I work with healthcare or as I coach people as a better leader. But I try to take those complex things and I've always felt that noble purpose. That's the word I'm looking For that noble purpose of myself to do that and some of that energy. Because it is me working with other people that I need to. That it's a give and take at some level and I have to be with people. I think I'm learning that that drive, that work is again the fuel.

For my fire. To do that, I don't need to be with. I love being with people. Don't get me wrong. But I've sort of adapted. I'm learning how to shift this because it's needed.

I'm sorry to ramble there.

No, you're not rambling. That's so well said.

That's a really interesting question. I hadn't thought about it until you asked it. But as I reflect in the moment.

What I identified myself as.

Is shifting.

And isn't that so fascinating? I think everybody listening could ask that question. How have you already adapted? How has your identity already shifted of what who you thought you were or what you thought you were capable of? And you said simplifying complexity. That's a big theme of mine as well. Someone once said to me, oh, so it sounds like you create order from chaos. And my brother used to tell me, oh, talking to me is like putting all your problems in a blender. And then I spit out a delicious smoothie or something. It was really sweet how he said it. Yeah. And I just love hearing what you've learned.

So can I turn the tables and ask you because I know we're running a little bit long here, but can I ask you the same question? Sure.

Yeah. Here's one.

What have you learned since the week that we've talked? We shortened the time up a little bit. So in the six or seven days since we last really had a one to one, what's been the shift or what's been the learning? Wow. Yeah.

That feels like a month since we last did our I Don't Know what It was. Episode 161. I think. I can't believe that was one week.

159.

159 was even when this whole thing started.

And before I do that, I just have to get this off my head of sports. What's going to shine? I think we're going to see virtual stuff. We're going to see solo games. Michael's been playing chess online. He's been doing jujitsu with the dummy that like you can buy. There's going to be very creative solutions that keep people doing their sports. But I don't know what the darling will be in the sports World.

So what have I learned in the last seven days? Wow, I love that you shortened the time frame. Even I am feeling grateful for.

Skills I had been practicing previously, like surrender and emotional awareness and just noticing and being able to name my emotions.

So to say, wow, I'm waking up with a lot of anxiety today. Or I'm feeling a lot of pressure right now as a business owner, and to name it has taken a lot of the sting out and a lot of judgment. So I'm not judging myself. I'm just noticing these things and then I keep moving. Or wow, I'm exceptionally tired today. I had no idea. This all really caught up with me. Not right now, but that's how I felt yesterday. So being able to identify these things, in a way, I think that's helped me.

Feel resilient, feel more resilient than I might have. Let's say pre writing pivot. Because writing pivot gave me a huge sense of calm that change is. How often, Michael, do you hear me say, like on the podcast and elsewhere, if change is the only constant, let's get better at it. You know, my husband makes fun of me.

What's up? That's an interesting concept. I haven't heard that before.

Well, Michael makes fun of you because it's like change is the only constant. And I'm constantly at broken record. But it's true. And now change is definitely the only constant, and it's happening daily, hourly, minutely. So I think I've also learned that when I feel very passionate and very called to serve, I know what to do. I can't say where this podcasting will lead. Sometimes I'm self conscious. I'm not an expert. You know, what am I doing? Am I just contributing to the noise? Should I not be podcasting daily? And yet there's a bigger part of me that says, I don't care. I'm rolling up my sleeves. I don't know when I'll. I'll keep doing this as long as it's fun. I'm not going to put pressure to do it indefinitely, but.

Now'S the time and act on faith. So I guess.

I guess I'm learning how to navigate also the sort of stress and pressure of providing, you know, my business is our source of income. It's not just me anymore. So it's a mortgage, husband, dog, like all these things. And so to be able to hold that on my shoulders, so to speak, and keep moving and keep my head high and keep doing things like this with you.

I just feel Grateful to have the skills that are allowing me to do that right now.

I like that. I don't care what everybody else says. I like that.

And what made me think as you were talking was that the part about whether or not these kind of. I forgot how you exactly said whether these podcasts will turn into something or whatever. But it's what's bringing you energy and enjoyment right now.

Yeah, I mean, and it's just the memo I get energetically, like, get on the mic, sit your button, that. That's the most important thing. I am neglecting emails for every hour I spend, you know, recording, editing, uploading, whatever the podcast, neglecting a lot of stuff. And I don't care. So there's also certain, like, my mind doesn't necessarily know what it's for yet, but there's a call to action that I feel in my body.

Oh. So I thought, when you said memo, I thought what came to my mind was this is a way of journaling.

Oh, that's true too, right?

I mean, you know, I mean, look, folks, before you guys got on with this, like, honestly, I don't care for anyone else is listening this. For me, this is almost therapeutic at some level to get my ideas out because I do a lot of, you know, as I'm working by myself. Yeah, I'm consulting and those kind of things. But some of the things I talked about today was the first time my brain actually put one plus one and made two out of something. And so I've made some mental leaps. And not that I don't care about the audience, obviously they're important, but it's been helpful to me. But as you said on memo, like, what, In a year from now or 10 years from now, or as one day I'll have grandkids, hopefully. It's like, hey, dad, had this thing. And they're like, okay, dad, war stories. We know. COVID 19, where's your medal?

But I think it's important for us to. At some level, what made me think was it is at some level important for us to document our thoughts. I think these, the podcast, or the things that we share in this little bit of time we have together.

It'S really important. And there's nobody.

That's not the right word. If no one else is listening to it, at least there's two people who are at this time engaging in a conversation or sharing something that will last for forever and will be marked in time and journaling. Because you mentioned earlier about business journaling and how they change because it'll be interesting. And I'm curious to see what we will be saying the next time we talk or a year from now as we look back and think about how different what that third door option was, what became the third door. I'm sorry, I'm ranting again.

Yeah. And I also think, who am I to say who's going to hear this and how many people will hear it? So maybe no one finds it helpful and it's just you and me. And as you said, I quoted a therapist in Pivot. Her name is Lisa Danielchuk, who she has this term reciprocal transformation. So by each of us, and that goes for all of you, listening, serving in whatever way you can, you are being transformed as well. So the whole notion of giving and service and connection is about reciprocal transformation. It is that altruistic selfishness, if you will. Like, wow, I get relief. I feel better just by doing something and taking one small action. Or, oh, I got to answer some of my questions today, selfishly on this podcast. But maybe somebody listening has the same ones, and we can't always know that. That's true. And also I figure there may be somebody who right now, they're not even in social isolation. Well, that really bungled that one. They're not even in social isolation. And yet a week from now they might go back and say, oh, I know there's a podcast on that topic, or I know it's from somebody that I appreciate listening to or enjoy listening to, because a lot of people are saying the same things. It's just a question of who do you resonate with? And I hope that that's encouraging for listeners as well. And businesses, sure, a lot of people. And I think, Michael, let's say this for a future topic, a future show, but the sort of, like, massive influx of corporate communications, there's been memes online about people joking, like, does every single list I ever signed up for in the last 10 years need to message me right now? So there is a lot of that. But at the same time, we all have our own unique voice, our own channel, our own resonance, and we're going to find each other. This is the whole thing about creating community during this time. We're going to find the people that we need to hear from, and I believe we'll find them purposefully and serendipitously as well.

That's so much more eloquent than my. My brain doing one plus one and getting two. That's.

That was a good one. And I can no longer say social isolation, I guess try saying that five times fast at. At 3pm yeah, Michael.

Transformation, right? Is that what you said?

Yeah. But try social isolation. There's so many like. Yeah, try it.

Thank you, Jenny. Social isolation.

See, it takes a lot of articulation. Somehow it does. Michael, once again, this has been so helpful, enjoyable, informative. I'm so grateful for you. Thank you for being here. And I already look forward to our next jam session on all this.

Ditto jamming on COVID 19. Never thought those words would be the same in the same sentence.

I know. Seriously.

All right, folks, be well and wash your hands.

And thank you again for everything that you're doing within and for the medical community. I know I speak for so many of us when I say we really, really appreciate it.

Thanks, Journey.

Thanks so much for listening to this episode of the Pivot podcast. Make sure you don't miss an episode or my insider tips and templates by signing up for Pivot List, a curated twice monthly newsletter where I share the inside scoop on what I'm reading, watching, listening to, and the latest tools I'm geeking out on. Sign up@pivotmethod.com pivotlist get show notes from this episode@pivotmethod.com podcast and connect with me on Twitter @jennyblake.

Remember, build first, then your courage will follow. Hasn't it always.