A short excerpt from a YouTube conversation (Jim Johnson and another speaker) reflecting on a sales-first culture in health clubs where staff were pressured to sell memberships. Jim recounts how that environment led him to treat employees as numbers (quota-bearing units) and how that shaped his expectations and management mindset.
Everything in the health club world was.
About selling memberships and just hey, whatever it took to get a membership sold.
They actually had this concept of be.
Backs don't come back.
This almost self fulfilling.
Prophecy that if.
I press somebody to get them to sign because I believe that they wouldn't come back if they didn't sign that day. I actually fulfilled that prophecy because I pushed them so hard that if they did leave they certainly weren't coming back.
But it taught.
Me something there that I took into this world which was how do I treat the people that work for me and what do I expect for them? And whenever I got into this, I was still very achievement.
Oriented.
I looked at it like a big math equation. I had a number of people, an average of sale to get me to this achievement number. Each individual that worked for me was literally a number. Like they had to get to this number or we weren't going to get to where we needed to go, which would reflect on me, which I could keep my job or lose my job and I was very oriented that way.
