Company Values are More than Words on a Wall

I always share the story when it comes to core values at a core value called honesty, which was aligned with it, meant that we had integrity in all things that we do. And I had a little sign on the wall. Cool. And I can remember one day a young lady came into my office, says, hey, we got a deal that's coming in on one of our jobs. We've got two jobs next door to each other. The houses look exactly the same. The adjuster used the measurements for one house for the other house, but he doesn't realize is the bigger house is the one he used. The smaller house that didn't have the addition on the back isn't. We got an extra 14 squares, and we'll make a lot of money on this deal. That's awesome. Come with me. We got up, we walked out. We went out into what we called the war room. That sign was on the wall. I walked her, and we got about 15ft away, and she's like, that thing's. That thing's serious. We're not kidding about that. It's real. I don't care. If we're going to make a whole bunch of money on that, we got to be honest. That's integrity, and I'd love to show you how. So at that point, I walked into the office with her. We made a phone call to the adjuster. We informed him of what was happening and told him that he was paying too much on that job. He was silent on the other end of the line. I'm like, are you still there? He goes, yeah, I've just never had anybody call me, tell me, pay too much. What's the name of your company? Somebody else needs some help, I'd like to send them to you. I gave him the name of the company, how to get a hold of us. The guy sent 81 jobs to us that year from his insurance. That's the value of showing and living and being your core values. She talked about that all the time. She shared it with others. And that's actually living it. Okay. It's neat to have it on the wall, but you've got to live it.