Jim Johnson's contracting business prevents common problems like property damage and poor communication by using a five-phase workflow: logistics, home preparation, safety setup, installation, and cleanup. After finishing, his team does a detailed final inspection with photos and documentation to verify the work exceeds manufacturer specs and building codes.
I'm solving all the customer's problems that they're worried about, that I've probably already ascertained from my question asking about, hey, have you ever worked with a contractor before? How'd it go? It was terrible. Tell me about it. Well, they, they marked up my house. They damaged items. They didn't tell me when things were going to happen. A dude fell and hurt himself on my property. They didn't clean it up. Like all that stuff they're telling you, and I'm able to hone in on those. And how we ensure that those things are a little bit different for us than everybody else. Whatever it is that you do to get this place spick and span whenever you get finished, like white glove treatment, that's going to alleviate some fears and stress. And it makes logical sense that after logistics, after home care, after setting up safety, we install it, then we clean up. So you think of this as like phases and we're walking them in order down it. And the next thing I'm going to do is I am going to ensure that we do a final inspection. And it's proprietary. It's unique. It's not just a, a form that we fill out. It's something that we've developed to ensure that we've installed our project on your most valuable asset in a way that surpasses manufacturer specs and building codes. To ensure that our unique system was installed exactly the way it was, we're going to have pictures and documentation and make sure that everything passes. You're going to have your eyes on it, and when we're all done with that inspection, we're going to have you sign off as a homeowner that's had another great experience with us.
