Aaron Henderson argues that people are hard to 'manage' due to emotions and variability, whereas well-defined processes—especially those encoded through technology—provide consistent parameters for work. By setting and consistently applying processes (often baked into technology), teams can achieve efficiency and then identify and fix inefficiencies in those processes.
And I've always loved the phrase I can manage a process, but I can't manage people. Right people, we're great, we're fun, we're exciting, but we're also very emotional and our mood changes and all these other things. So we're really difficult creatures to try to manage. But if you can get a right process in place, and I think that's where I was really drawn to the technology side is the one thing, probably the thing I love most about technology is it's a baked in way of doing something. It. It's. Once you have it defined, it sort of then can in a lot of ways become that process where, you know, you now have parameters by which we work by. And so I think when we get that consistency, I think, I think that's the thing. If we can set the process and we're consistent about how we apply the that process, then ultimately sort of efficiency comes with it and we can find the places in the process where we don't have efficiency and we can kind of start to correct them. It.
