Jim Johnson explains the shift from doing business basics to leading by building and enforcing proven systems. The focus is on creating training and training resources that document tasks, tools, roles, and timing so even a novice ("a seventh grader") can perform tasks reliably; this removes operational chaos and enables scalable leadership.
So we're going to now move from business and getting serious. And this is where we start to lead. We're leading through systems. Okay? We're now teaching other people how to build those systems and enforce those systems and simplify those systems, because those systems are proven. And so the actions that you're focused on there, just to make sure that we stay on track with our focus and actions, is training and training resources. So if you think about this process that you're building, you start out with task and then how to do it, and then the tools that you're using to do it with, who does it, how long it takes. Now let's get the training so somebody has some reference material and some resources to go to on how to do that thing and do it well each and every time. Ideally, what you're trying to get to here is that you could take a seventh grader, bring them in, and they could watch the videos and do the instructional part of it and actually do the task that you could bring somebody in that just doesn't know anything about anything, and they could do it. But so many people want to build that way back here, and that's why they don't do it. That's why it doesn't get done. That's why it holds them back. That's why they live in that chaos forever and ever. Our job is to help you get out of that chaos.
