Jim JohnsonFounder, Contractorcoachpro · ContractorSage: Your Virtual Coach

Operations - Front vs. Back of House Revenue

Name: Operations - Front vs. Back of House Revenue
Uploaded: 2026-05-20T16:09:33+00:00
Duration: 1 min 9 s
Channel: Jim Johnson
Description: In this brief training segment, the speaker emphasizes that the front‑of‑house (FOH) generates more revenue than it is compensated for, effectively…

20 May 2026 · 1 min

Watch on YouTube

1:09

In this brief training segment, the speaker emphasizes that the front‑of‑house (FOH) generates more revenue than it is compensated for, effectively covering its own costs and not adding to company overhead. Conversely, the back‑of‑house (BOH) functions as the essential support structure for both the business and the customer. The speaker stresses that customers ultimately pay for the work performed by BOH staff, encouraging BOH employees to take pride in their critical role while reminding FOH staff of the revenue they generate.

Chapters

Now, as another result, because the front of the house produces more revenue than they're compensated for, that means that the front of the house does not add to the company overhead. It does not add to the company overhead. This is a key distinction to understand, and you'll understand why here pretty soon. So the front of the house generates more revenue. In other words, the front of the house pays for itself and everything else. Okay, now, Just, that's the thing to keep in mind. It's also just a flat truth. Now, the back of the house folks, you folks are actually, it's helpful to consider yourself the support structure for everything else that happens in the business. And it's not necessarily just the support structure for the front of the house, it's the support structure for the customer. I want you to understand that you can take pride and purpose and joy in the fact that the customer is relying on you so heavily. I want you to understand this, and for you front of the house people too. The customer is paying the company for the things that the back of the house does. I'll say it again. The customer is paying the company for the things the back of the house does.