How to deliver customer service action which exceeds the adverts, and generates positive publicity.
In this Speak PR podcast episode, host Jim James introduces Paul Horrohan, founder and Managing Director of Remark Asia Pacific, based in Singapore. Paul explains Remark Asia Pacific’s core mission: to identify trusted, proven customer experience (CX) solutions from around the world and bring them to Asian markets where they can address critical business needs. He highlights the company’s first flagship offering, the CX Academy – an Irish‑origin enablement and training platform designed to help businesses raise their CX standards and achieve better outcomes in everyday customer interactions. The conversation sets the stage for discussing how superior customer‑service actions can surpass advertised promises and generate positive publicity for businesses.
