In this trailer, the speaker explains the goal of replicating empathic experiences in digital channels by teaching bots how humans feel. He frames this within human‑centered design, emphasizing that true customer‑centric businesses must go beyond competence to include compassion. Combining empathy with competence, he claims, leads to outstanding business results.
What we have focused on is how do you replicate or produce empathic experiences in digital channels, because you can. So you might liken it to teaching a bot how humans feel, because it's important. So at the heart of human-centered design, which is where a number of businesses are moving into, which is really genuinely put the customer at the heart of the business, you need empathy, or to take that competence thing further, you need compassion with the competence, and when you do, the business results are outstanding.
2 people, infinite agents, 1 billion dollar idea #AIAgents #Startup #Productivity
