How I Built a Billion-Dollar Franchise, Starting in My Backyard 🛠️🌱

This is the story of how I built a franchise empire from my backyard. I didn't have a fancy office, investors or a tech team. Just a push mower and a passion for looking after customers. I didn't just want to satisfy customers. I wanted to delight them. I can remember customers telling me I never knew my lawn could look this good. If I got a complaint, I took it very seriously. But that hardly ever happened. These days, we poll every customer and take action whenever a customer feels let down. And as we do this and improve our systems, customers complain less and less. So many businesses give poor service and they don't even know it. They blame the economy, their competitors, their staff, anyone but themselves. They assume they give good service and they don't even check feedback. Especially negative feedback is a gift. It has shown me where we could improve, and it helped build a brand people could trust. I've scaled over 40 franchise brands and now I share everything I've Learned in over 40 years of business. Follow so you don't miss out.