A short conversational YouTube video (hosted by Joe Fier) about navigating job changes in professional services. Early dialogue highlights the client impact when staff explore other roles — especially broken communication and loss of trust when a favored account manager suddenly leaves — and frames transparent communication about transitions as a way to create better outcomes.
Chapters
Can I explore a different role? I'm not saying, you know, we'll go on forever, like, but. But we are not going to walk you to the door tomorrow. And actually with that information, we have a lot better chance of creating a better outcome. We might figure out it's not solvable. And so you get to start go looking for your next job and winding down this job. And we kind of do a wreck and start hiring. And if you're in a professional services business, I always like to double click on this because we are. And you have a lot of service firm, like, what's the thing that annoys you the most about a service firm? What's the thing that makes you want to usually fire them the most when you have, you know, on the flip.
Side, I mean, it's got to be. Communication is one of the biggest things if there's not good communication.
And what about when the person you love, your account manager, like, suddenly is gone, like two weeks later?
That's even more. That's worse. Trust, right?
Yeah. So the number one thing people hate is when they're. The person they're dealing with, like, is constantly leaving and moving. Right. And. And this is how it plays out in reality.