Leaders who respond to new ideas with dismissal or indifference teach employees to stop sharing them. Fear and apathy from the top kill innovation by signaling that enthusiasm and bold thinking won't be welcomed, shutting down the momentum an organization needs to change.
Chapters
When I would come up with an idea, or the other individual would come up with an idea for the workplace that would change the way we operated, we were going for gold. We're always going to go for gold at Empire Blueprint. When we do that, I've come in or he's come in at a higher level. And the worst thing that you can do, because it's based in fear or the fear of the unknown or rooted in anxiety or uncertainty, is if somebody comes excited with momentum and they're passionate about where they're going, what they're doing, and then you give them an apathetic response, which is one that doesn't really care, it says, "Yeah, whatever," or you use the words, "I don't care," or you show that you're not interested, what you're telling that person is not to come to you with good news. What you're telling that person is, "Every time you're excited and you share something with me, I'm going to shut you down."