When a tenant stops paying rent, your property manager needs to explain the real stakes: one default threatens the mortgage, the owner's finances, and housing stability for every other resident. Consistent enforcement matters because one person's non-payment puts everyone at risk.
Make sure you get a property management company that understands this.
They will come in here and they will give you that story.
Oh, my grandmother died. I had a resident's grandmother died 3 times.
But when you sit someone down that's delinquent, you actually explain the case to 'em. Like, when you're late and 10 other people are late, my mortgage is due on the 3rd day of the month for the property. If I can't pay my mortgage, none of us have a place to live.
None of us have a place to work. You're allowing that person to affect everybody else. Exactly. 'Cause they think, oh, they're making so much money, you know, they can afford. You know, whatever. But no, you're— you're— if that happens, it's going to affect everybody else, and then all of a sudden everybody's at risk. I can't allow you to put other people out of their— exactly.