Episode 189: The Hidden Perks of RTA Connect (That Aren’t on the Agenda) #podcast #fleetmanagement

This is the Fleet Success Show dedicated to helping you and your fleet succeed using the experience of fleet professionals and Hall of Fame fleet legends. The show that explores how the pillars of stakeholder satisfaction, intentional culture, resource efficiency, and risk management all combine to lead your fleet to success. We're glad you're here. Now let's get into the show. All right. Welcome back for another episode of the Fleet Success Show with your hosts, Josh Turley, Nathan Shafer. It's good to be back behind the microphone again. It's been a few weeks. I know Mark Canton's been holding down the fort for us while I've been out. Nathan, glad to have you back on the program again.

Yeah, always great to be here.

Well, I know for those of you who aren't familiar with me, I'm Josh Turley, the CEO over at RTA Fleet. I've been working with fleets for about 20 years, helping them with their fleet management information system needs. My background is in leadership and culture specifically, in addition to the technology piece. Nathan, I know you've got years of public sector fleet management experience, but also just recently joined us at the company. I mean, recently is 3 years feels recent.

Yes, it does.

But, uh, been awesome having you on the team. One of the things that is coming up that we're all full gear, heads down pushing, uh, is on our— we've got our RTA Connect event coming up, and you have been in the unique position of having been on both sides of the curtain for that event. And I'd love for you to kind of share some insights from years past as an attendee. Maybe we can talk a little bit about what changed for you, obviously being on this side of the aisle. But for listeners who might be thinking about coming, who might be considering like, hey, is this an event I should come to? Love to hear maybe some of your, let's go with like 2 of your key takeaways from the last several years as you come through as an attendee at RTA Connect.

Yeah, so number 1, some of that thought leadership, some of the culture stuff that you'd started talking about even back then, was amazing, right? It validated some of the things that I was already doing. It gave me new ideas to try other things, you know, to do some of that technician retention and stuff like that. And then, you know, just having access to the experts of the software and really be able to dig in and be like, hey, this is the kind of the data I'm looking for, like, show me how to get it out so that I can make these changes and start, you know, keep improving. So I would say those two were great. I mean, there's a lot of other stuff, but I'd say those are probably the top two for me.

If I'm an attendee coming into this, like, what are some of the things, you know, do I have to be an RTA user to come to RTA Connect? Is that something that you would say, if you're not an RTA user, like, you're definitely gonna miss the boat on this one?

I don't know, you don't have to be an RTA user anymore, right? It's not a requirement. There is a lot of tracks, you know, within just fleet management principles, leadership, and things like that. So you're going to get a lot of really good benefit. You know, you get a lot of access to the SMEs or the subject matter experts. You know, we have a lot of those here. I think it's like 400 years of experience we're up to now, something like that. So, you know, just being able to, you know, eat breakfast and have somebody sit at your table and just talk through some of the issues you're having. You know, we've sat in that seat and can probably provide you with some great takeaways or things to try when you get back to your organization. So Being an RTA customer is not necessary anymore, and I highly encourage people to come even if they're not, to come see what we're about and be a part of it.

[Speaker] So you mentioned one of the things, the key takeaways, obviously I'm flattered, was some of my sessions. What was some of the, what was the one thing you remember this like clear as day, you heard it at RTA and then you took it back, and then talk to me through the implementation of, What you learned.

Yeah. I remember sitting in one of your sessions and you talked about Patrick Lencioni even back then. And he's got all these workshops and little worksheets that you fill out and do some of these things. And I just remember everybody getting one of these sheets and I'm reading it and I'm filling it out. And I'm literally, as I'm listening to you talk after we do this exercise, ordering books on Amazon to get delivered. And one of the things that really struck me was you know, supporting your staff in their goals, even if it's not continuing in the job they're currently doing, you know. And that was something that I'd never really thought of before. You know, I always got the idea of like, hey, let's send them to training, let's make sure that they're happy. But I started this new approach, and I would go in and I just say, you know, during meetings, or even if I'm just walking the shop floor, I'd walk up and I'd be like, you know, what's your goals in 5 years? Where do you want to be? Like, what do you see yourself doing? And it was eye-opening, you know, to start hearing people that were like, "Well, I really want to go do this," or, you know, "I really like facilities maintenance and I'd rather do that than work in the shop." And, you know, and then it changed my mind into, "Okay, well, how do we get you there?" Because when they knew I was supporting them, it totally changed their perception. They were happy to come to work knowing I was supporting their goals. You know, they didn't feel like they were, you know, hiding what their true intentions were, you know, and everybody just kind of had this open relationship and I supported it 100%. And it really helped with retention. I know that sounds crazy, but it actually does.

Yeah. I'm curious though, like, as an attendee coming in, obviously you didn't sign up for RTA Connect to come into my, like, leadership sessions or like, oh yeah, I'm going to the user conference to talk about something not software related. What was your perception coming into that? Like, why did you decide, you know, I'm going to go try this track? I know I came here to learn about the software, but like, why this?

Yeah, I think for me, you know, it just— I was in a leadership position being a fleet manager to the city at the time. You know, we'd had some kind of internal leadership courses that, you know, the city put on, you know, and they were good, but I think they lacked a little bit. I think they lacked, I guess that's the best way to explain it. And so I kind of wanted to see, you know, the things that you were going to talk about and see what I could take back to the city and maybe, you know, provide some insight or change things or do something a little different. And so really, that's kind of what drove me into some of the leadership side of it.

So I know one of the things, 'cause I kind of took a big risk throwing that stuff out there, was, you know, does anybody even want to hear about this? Does anybody care about this? So it was awesome to see that it landed for you. But we've definitely gotten that criticism over the years, is, oh, there's too much focus on leadership and too much on culture. Maybe I'm overcompensating because I don't see enough of it at the other trade shows. But I'm curious, like, what you would say to those who are maybe a little bit skeptical of, well, I don't want to come and send my people if all you're going to talk about is like leadership and culture?

You know, it's, it's not just about the leadership and culture. Um, like I said, for me it was kind of validating some of the things I was doing, uh, and then gave me some other ideas of things to try. Uh, so, you know, if that's something you're struggling with and you want to be better at being a leader, uh, you know, it's, it's great to come and listen to that stuff, you know, but again, there's other tracks for fleet management principles. Like, you know, a lot, a lot of the consultants are teaching some of those tracks. And so, You know, if you're trying to figure out how to, you know, run calculations on how many technicians do I need, how do I prove I need more technicians, you know, those are the tracks that they're going to teach and it's not RTA software. So again, if you're not a user, like you're still going to get good benefits to some of these other tracks and classes. And so I just, I highly encourage you. I think this year is going to be amazing. We have a, we have a killer schedule. I'm super excited about it.

Yeah, I think we've gone broader. So we have more concurrent sessions than we've ever had. We used to run maybe like 4 or 5 and this year I think we're doing 7. Yeah. We're bringing something like 45 people this year. I remember when the company, we didn't even have 45 people in the company, and now we're bringing 45 people to the event.

I think there was 45 when I got hired 3 years ago, so.

Probably.

It's been a lot of change.

I know, you know, obviously last year was a record-breaking year for us as far as attendance goes. And that was, you know, we even had a hurricane come through and knock out all of our Florida contingent. So all of our Florida customers and Florida staff weren't able to make it, which was crazy. This year we're on track to break that record as far as attendance goes. So it's gonna become a really big show, which I'm just flattered by, I'm honored by that. But you definitely, you know, you're missing out if you're not able to come. So in addition, we've got leadership, we're talking about, you know, best practices for fleet management. Have you attended any of those sessions? I'm trying to remember when I started offering those. That might've only been about 3, 4 years ago.

[Speaker] Yeah, I don't think there was any of that stuff when I was there.

Yeah, so I think we were trying to broaden it a little bit and make sure that it's not just showing you how to use the software, but what's the right way to actually do your job and run a fleet. This year I think we're talking about like right-sizing and right-typing. I think like you mentioned, there's a staffing analysis and a staffing, coming up with technician ratios. As a user though, I know you've gone through some of those sessions, learning about the software, learning the hands-on tips and tricks. What was one of your favorites as you think back to, oh man, that was a really cool moment when I learned about that feature, and then I went back and I took that and put it in my shop?

Yeah, well, the classic people will rejoice in this one, and for me it was Ctrl+Q. Being able to do the quick navigation, that was life-changing, you know, 'cause it's like you're right in the middle of a record and you don't wanna leave, and somebody calls and wants other information, you know, Ctrl+Q, I could quickly go and look at a different record. So that one was mind-changing, but, You know, that and just digging into some of the reporting again for, you know, being a fleet manager and really trying to start looking at KPIs and reporting and stuff like that. So, you know, being able to ask— and I'm pretty sure it was Kevin at the time was teaching a class on reporting— you know, being able to ask him and really dig in and find out exactly what reports I was looking for was nice, you know, because there was a ton of reports in Classic. There still is, you know. So really being able to drill down and ask questions and get that information was Pretty key.

I remember there's one report I was showing somebody. I wanna say it was like the Paperless Shop Labor Recap Report. And it's one of those that shows you basically a start shift and an end shift, just how much direct time they had, indirect time, right? But it's a summary report. And I remember watching that report and over on the side there's like this little indicator. It just had a random number and it said something like 28+. And I remember the first time I learned that was at a Connect event. I was listening, probably it was Kevin or, you know, one of the old, old-timers that I was learning from. And they're like, oh yeah, well, that's to tell you when a mechanic's been on the job longer than 24 hours. I'm like, oh, that sounds like a problem. It's like, yeah, that is. That's why we flag it. So like, just learning that, and then I remember it to this day. I'm like, oh yeah, you go run that report and then you see it over there on the right. It tells you when you got an error in your shift and you go clean up some data. Uh, anytime you can manage an exception like that, it's always awesome. When you think back, obviously, you know, some of the event, we try to combine, you know, the effects of education. That's a huge, that's probably the primary driver of why we do the event. But we name it Connect for a reason, which is not just connecting ideas and learning, but connecting people and fleet managers. And so we do a lot of like mixers, and, you know, we try to include some like networking breaks and snack breaks. You know, we wanna keep you fed. We feed you really well, by the way, at Connect. I usually personally pick the menus 'cause I'm a food snob and I always wanna make sure that we've got really good food options. That probably won't happen in the future. Eventually I gotta step out of all that stuff. But it's something I'm really proud of is that we try to feed everybody really well. But one of the things I also really enjoy, and I'm curious, how many different Connect events did you come to as an attendee, Nathan?

Just the one in 2020.

Okay, in 2020. And oh man, where were we at in 2020? Was that in Vegas?

Yeah, I think it was Harrah's. If I remember right.

Oh, now I'm trying to remember what we did for the event. Do you remember what we did for the event that year?

Uh, I think it was bowling.

Okay, that was— yeah, that's where we walked over to Brooklyn Bowl and did that. Yeah, I remember that too. Like, that was one of my favorites. I actually didn't bowl that night. Uh, that night I ended up sitting up in one of the— because they had these little side rooms in Brooklyn Bowl, and we brought a few decks of cards. And so I was literally teaching, uh, some of the guys from one of our customers you know, they had 4 or 5 of their, their team there. And so we were just sitting up in that room and we taught them all how to play Scum or Presidents. So you might be familiar with that game. So we had— we were doing that and we probably did that for 3 hours just playing cards up in this little card table. Um, and so it was pretty fun. What, uh, so okay, but you've been a part of RTA now for a few years. As you look back at the Connect events you've been to, what have been some of your favorite, um, events, the evening events and mixers that we do?

Oh man, you know, I feel like we keep outdoing ourselves because, you know, when we did the one in Mesa, we brought in the arcade night. That was super cool, all these big giant arcade games. That was a lot of fun. You know, and who doesn't like go-karting in Vegas, right? So that was a fun event, you know, being able to go out and see that. That was a lot of fun. So, you know, I missed last year with the hurricane, but I hear that was a pretty cool event at the aquarium.

If you're looking for fleet experts and former fleet managers sharing their best practices and advice, networking opportunities with hundreds of fleet professionals, and live hands-on training sessions and workshops designed to help you take your fleet to the next level, then you need to register for RTA Connect 2025. It's the fleet event of the year. Join us September 22nd through 26th in Las Vegas and get the tips, tricks, and tools you need to help your fleet succeed. Visit www.rtafleet.com/connect to learn more.

Yeah, we had a behind-the-scenes tour of the Atlanta Aquarium, which is one of the best aquariums in the Northern Hemisphere. No, I guess, yeah, Northern, I don't know how they did it. Yeah, it's Northern Hemisphere, right? But one of the better aquariums. They have like whale sharks in this big, massive, you know, saltwater tank. And they let us go behind the scenes so we could actually see them up on the surface, which was pretty awesome.

Yeah, that would've been way cool.

Yeah, so I'm trying to think like other years past, One year I remember I rented out SeaWorld, at least a part of SeaWorld. And so we had unlimited rides on the Manta Ray roller coaster out in San Diego, which was pretty fun. And they did like a dolphin show. So you could go up and like pet the dolphins and see the dolphins and have like an interactive experience with them. My kids came out for that one. I remember that. And then, oh gosh, we've had karaoke nights. We've done, some of my first years, this is 20-some-odd years ago. I was a young kid. There's probably pictures of this floating around somewhere. But we had a Marilyn Monroe impersonator come in and an Elvis Presley impersonator come in, and they, you know, did a huge old show. And I remember Marilyn coming over and sitting on my lap, and I just like, my cheeks turned bright red, and everybody was just laughing and making fun. It was, you know, a big old thing. We had a hypnotist one year that we did in Vegas. You know, we've done a lot of shows in Vegas. But I would say like go-karts was a ton of fun. That was a lot, you know, especially as the night wore on. One of the things I found is like the hardcore people stayed out and they got to run as many times as they wanted essentially. But the hardcore people, like the more and more that they got on that track and the better drivers were still on the track, the faster the track went, which was crazy. And it, you know, like we were posting some pretty good times on the lap times, which is fun to watch the, you know, each of those lap times get a little bit better.

Yeah, and everybody was getting competitive too. It was a lot of fun.

Oh yeah, uh, I remember we took a, a boat cruise one year on, you know, out in San Diego. We actually did quite a few cool things out in San Diego. It's a good city to go to. Um, toured the Alamo in San Antonio one year, uh, did a like a bar trip down to Nashville, you know, went down Broadway and basically did a whole lot of like bar tours.

Cool.

Took everybody to Epcot one year in Orlando. Never doing Orlando again in my life. I've heard stories of this one.

Huge distraction.

But it was pretty awesome to get everybody to Epcot.

Yes.

Although I will tell you, it's in a lot of this stuff, and this is probably the thing I think you learn. I'm going to ask you this first and then, and then I'll share my story. But I'm curious what you've learned coming from the other side and then now being on the back end of it. You know, it just is your— how has your perspective shifted and what have you learned since being on this side of the of the curtain versus being an attendee?

Yeah, I mean, the first one is just the incredible amount of hours, you know, that the RTA staff puts into these events. I mean, it is incredibly hard work. You know, it's like 5, 6 AM sometimes, and it's, you know, going all day until 9, 10 o'clock depending on what's happening in the evening. So, you know, just hats off to all the employees because it is tremendously a lot of work. So that was a big eye-opener for me. And then too, you know, just the passion that everybody puts into the presentations and the trainings and stuff like that to make sure that we're giving the best information and presentations to, you know, the customers. You know, being able to see that from this side, it really is heartwarming to see that, you know, we're giving so much back to the industry and everybody really does care about it. So It's been pretty amazing.

Yeah. Well, now I can't remember my story. I'm sure it's going to come back in a second, but it definitely is, you know, I know from this side, I've only ever been on this side of it, so I've only ever seen the work. But watching the progression over the years as we've gone from like, we used to ship big old like PC computers and that's how we would do our trainings. And so shipping those like the big old CRT monitors, you remember those, and then going to laptops and now just, you know, kind of bringing your own device. With, you know, Fleet 360, it makes everything super easy to, you know, accessible and stuff like that. Um, the cost of AV and food always surprises me every year. It's just, is, it's, you know, like the number one cost driver of any event. So when I look at, you know, shows like NAFAA, GFX, and stuff like that, um, I'm always impressed by, uh, like how they do things. But the, the food, you know, if you've ever tried to put on an event, the food is always the most expensive item. The second is always the AV.

Yeah.

I can see it. And they're always jockeying for position, like which one gets to charge more. Yeah. But it's— it definitely is a huge labor of love that goes into putting on an event like this.

Oh, for sure.

Yeah. So I'm trying to remember some of my favorite ones. We had the, you know, I mentioned the dinner cruise. You know, we did the— we cruised in Washington, D.C. We obviously lost, you know, half of our staff to hurricanes, which is always an interesting thing. You talk about the work that goes on behind the scenes. That's months and months of preparation. I'm sure you had a couple of sessions you were supposed to be teaching. I know like a couple of people had keynotes they were supposed to be giving. So it's like this last-minute flex to say, okay, now what are we going to do instead? Somebody else has to step in, pitch in and take over that session. And it's just always amazing to me every single year how people are able to do that and just make it seamless so that it's totally transparent to anybody coming through, which is a lot of fun.

Yeah, it's amazing. And it was, you know, broke my heart to, to make the call and be like, unfortunately I have to stay here and, you know, board up the house and do what I got to do in the house. It was, it was one of the hardest decisions I've ever had to make because I felt like I was letting everybody down. And, uh, so, you know, it's, it's tough for those of us that didn't get to make it too, you know. So, you know, yeah, glad everybody stepped up and it was a seamless transition. But yeah, it was, it was hard for everybody, I think.

Well, yeah, and the whole time, you know, we're, we're sitting here like, man, I hope it dodges, I hope it, you know, ducks and weaves or doesn't hit you guys as hard as it, you can, because there was definitely some communities that got hit and just walloped by that thing because it came in backside. But yeah, and especially for you coming out from Utah, like, hey, this is a new thing that you get to experience dealing with hurricanes. We don't get many of those on this side of the country.

Exactly.

So yeah, you know, it was definitely one of those moments. It's like, nope, you need to stay home and defend the house, right? Defend the family, take care of them.

Yeah.

Get them to high ground, whatnot. Since what, high ground in Florida is like 300 feet. So it's not very tall.

Nope.

Yeah, but, you know, just as I think about our events, you know, and what we try to do, we really do try to blend all these different lessons of how do I run my fleet? So, you know, fleet best practices, how do I lead my fleet and lead my people and lead the team? And then how do I use the software better? Because, you know, the software really is just means to an end, right? It's meant to be a tool like any other tool in your toolbox. But, you know, how do we blend all three of those things together? So I like this, that it kind of, you know, highlights business, you know, and really leadership, like leadership and fleet and technology. And it brings all three of those things together for, you know, for customers and non-users alike. And we've been making an effort to these last few years to bring in outside keynote speakers. Mike Pitcher is speaking again this year, which I'm super excited about. He's been speaking at probably 3 or 4 of our last events and he is phenomenal.

I love to watch him.

I'm speaking because he's just so engaging. He's got just this down-to-earth, you know, good old boy from Louisiana personality, but so incredibly smart and impactful. Like, the way he delivers a message, you walk away like, ooh, I felt that. This year we've got Chad Kirby coming, which is going to be a new name for a lot of people in fleet, but it's another one of those that you listen and you're just like, man, I love this guy. Like, I go run through a wall for this guy. I would love to work for him. And he's going to be teaching us how to communicate, you know, how to essentially— his whole thing is, you know, speak and get what you want. You know, how do you communicate up the chain of command? How do you ask for things? How do you, you know, influence your people to get the results that you need out of them? And just really about how we communicate with others and what words we use and what words we don't. One down position, up down, like it's a super fun session.

Yeah, it should be good.

So, and then you're going to hear from all of us, right? They're going to hear from you. I think you're teaching a— are you teaching a session or two this year?

Yeah, I got a couple in the training track, so I'll be there.

Yep. Yeah, uh, then we've got, uh, you know, some panels. We've got— I know I'm doing a keynote. I'm actually— I think I'm on the hook for two keynotes this year. I'm going to try to get out of one of those. As much as I enjoy public speaking, uh, I don't know how much people really want to keep hearing from me, but, uh, that's, uh, my lot as I get to do that. Uh, but yeah, it should be a, you know, like you said, a packed agenda first year we're ever doing 7-wide, uh, and, and we're having hands-on training all week too. So if you're looking to say, oh, maybe I, maybe I want to come out and do this, like, there's going to be hands-on training, get your hands on the software, uh, you know, and you've got Nathan as one of the trainers leading that discussion as well. So, uh, being able to ask those questions, like you said, like you used to with Kevin. Yeah.

And I'll say, you know, on the training side, I think this year is, is a little different for the training side too, because I think we're deep diving some of the you know, some of the more complex modules that don't get used a lot, some of the newer modules that have come out, and we're really applying principles to a few of the training classes. So I know there's a shop supervisor one and then, you know, a fleet manager one where we really go through some of the principles of those positions in fleet management and then show you how to use the software to accomplish it. So, you know, I think we're stepping our game up in all areas this year and it's, it's going to be a cool event.

Yeah. Yeah, and I know it's, you know, they never go off without their hiccups. I think that's one of the things I love about the event. You never know what you don't know until it happens. And I love, it's almost like fleet management in a microcosm, you know, running one of these things. And if you've never run an event, I definitely recommend it, 'cause that teaches you how to be a leader and be a CEO real quick. So I have two stories. One of them was, you know, this hiccup that we had, obviously we talked about the hurricane, but that same year, so we're in Atlanta and, you know, renting a bus and you just assume that, hey, you put out a bid, you get these bus rentals and we've never had a problem with bus rentals before. And all of a sudden what rolls up is we get a couple of motor coaches, okay, just fine, that's exactly what we expected. And then right behind the motor coach is a, like a party bus type motor coach. So it's, you know, limo and I'm like, I'm half expecting that you walk in there and see a stripper pole or something. Thankfully it wasn't, it was just a normal bus, but it was a little decked out, a little glitzy. And then right behind that, we found out one of the air conditioners didn't work in that one. And then right behind that, you get the school bus that rolls up.

Oh geez.

Oh geez is right. Like, oh, this is what we hired was a school bus? They literally, what had happened is they had overbooked or done something or something broke down. They needed a fleet management software, I guess. And so they scrambled and they found something and threw it our way. But it's just like, you just have to overcome and adapt. Okay, but my favorite story, this one is like, I'm almost embarrassed about it. But this is just the kind of stuff that goes on behind the scenes you don't think about with these things. We had arranged for bus transportation from Epcot. And we were on property at Disney. So thankfully, we were close to Epcot, you know, I think we're over the Wyndham or something. And that night, because of the time that Epcot closed, well, the bus company decided that they were only going to send one bus for the final trip. So there's a huge miscommunication between the person who'd set up the bus, is like, hey, we need like 3 buses here for all the rest of the attendees. Uh, they were just running basically a loop until the park closed, and then they were done. They weren't doing anything more. We finally— we convinced one of the drivers to at least take 50 people back, you know, just whatever they could load up in the bus. Uh, and then the rest of us— thankfully Disney doesn't do this, they have a transit system that runs pretty much all night long. We were able to hop on, like I led, you know, so I didn't get on a bus. I basically took this group of people, led them over to the Disney shuttles. We took them from the Disney shuttles to the downtown shopping area, Disney Springs. And then from there, hopped on another shuttle to get to the hotel.

Oh, wow.

But so it was just this really fun moment. It was like, you know, I'm sitting on basically a subway train with our, you know, with our customers. And there's probably about 20 of us, you know, that didn't get on a final bus.

Yeah.

But just kind of leading them through the crowd and leading them the way that we needed to go. And you just, you adapt and overcome.

Yeah, for sure.

And I think no matter what challenges, it was always a fun lesson for me. You know, these are the things I learn at Connect, right? Is, you know, you just adapt and overcome no matter what gets thrown your way from a fleet perspective. And I think fleet managers, this is the entire name of the game.

Oh yeah.

You never know what's gonna happen. You just know something's gonna happen.

Yeah, you know a good fleet manager 'cause they thrive in the chaos 'cause they're so used to doing that.

That's right. They don't really have much of a choice, but they just adapt and overcome every single time.

Yep, exactly.

So, yeah, so Connect is always one of my favorite times of year. It is the most stressful time of year. You know, there's— it's just one of those things that there's a lot of work that goes into it. And I greatly appreciate my team, the staff, and anybody that puts on an event like this, right? Whether it's one of our competitors, one of our partners, just, you know, knowing the amount of work that goes into these and loving hearing the stories, right? When we talk to our customers and our attendees and we hear stories like yours, Nathan, where it's like, yeah, I came and my favorite thing was learning, you know, about the Five Dysfunctions of a Team or Death by Meeting. Ideal Team Player or something like that. I don't even know which one it was that you came to because, yeah, 5 years ago, I'm trying to remember what I was teaching back then. It was probably Five Dysfunctions or something like that.

I'm pretty sure it was Five Dysfunctions because that's one of the books I ordered, so.

Yeah. But the fact that it had an impact on you, that it resonated with you, it's like, yep, that's why we do it. That's the entire focus right there is that somebody took that and, you know, either saved a bunch of time, saved a bunch of money, or in this case, they actually had a measurable impact on the lives of the people they led. Yeah. And they, you know, you can see that just through your attention. But the fact that they're not leaving means they're happy, right? I mean, that you had an, you know, a marked, I guess, a measurable improvement in somebody's happiness is pretty awesome to achieve as a leader.

Yeah, absolutely.

So it's kind of a cool effect to have. So if you're ever curious about that, we'd love to see you guys at RTA Connect. You just go to our website, RTAFleet.com/events, and you will see that there. Where you can register for it, check out the agenda. And as always, if you have any questions, that's gonna wrap it for this episode, just email us at podcast@rtfleet.com. We'd love to hear from you, love to answer any of the questions that you have. But until next time, signing off. We hope you enjoyed the show. If you'd like to help support the podcast, please share it with others, post about it on LinkedIn, or leave a review. Want to learn more about our fleet management software, Fleet 360? 360, check us out at rtafleet.com. If you want to learn more about having your fleet evaluated by our consulting team, go to fleetconsulting.com.