Fully automated AI workflows scale easily but lack context. AI skills like Claude's require a human in the loop to give the model real-time information, like what "call prep" means for your team. You trade scalability for accuracy.
On one hand, we obviously have fully built-out automations that run when they should run, that are set up to follow a very specific order, and then they totally have AI in there as well and everything. But they are typically a lot more, um, you can scale with them a lot better. And then you have like your skills in Claude. Those are a lot more based off when the closer actually interacts with it to make sure whenever a closer interacts with the AI it uses. The AI has all the context, understands when this, when this closer is talking about like call prep, understands exactly what does call prep mean.
