A next step for offboarding clients nobody thinks of!

23 Apr 2024 · 1 min
0:51

Katie McManus advises designing a six-month check-in as part of client offboarding to confirm client wellbeing, enable authentic celebration of their success, and open a natural conversation about re-engagement. She also emphasizes preserving personal relationships—encouraging former clients to stay in touch and noting that friendships have formed through past work.

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