Nobody talks about this important next step for offboarding clients! I talk about this (and everythi

23 Apr 2024

This short YouTube monologue by Katie McManus advises how to design post-engagement client follow-up: set a six-month check-in to assess client outcomes and open conversation about restarting work; intentionally invite ongoing informal contact after a contract ends; and cultivate friendships with clients which can provide authentic success stories and future business opportunities.

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