The latest episode of my podcast is all about the #stanleytumbler story
A YouTube podcast episode by Katie McManus (uploaded March 18, 2024) discussing client service strategy: warns against adding many random client requests which can spread a firm too thin and degrade quality; advises watching for a clear signal (about 70% of clients requesting the same additional service) as justification to expand offerings or form partnerships to provide that service.
Questions this video answers
About 70% of clients requesting the same additional service.
Chapters
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