Scaling Tacit Knowledge Communities of Practice in the Digital Workplace

20 Mar 2026 · 4 min
4:02

In a pre‑AI, pre‑COVID study (circa 2018) of a private Facebook group for robotic surgeons, the participants demonstrated how a niche surgical specialty leveraged the platform to share intra‑operative videos, seek immediate peer feedback, and engage in vicarious learning. Because operative video footage is inherently de‑identified, HIPAA concerns were minimal, allowing surgeons to post recordings and ask for advice on technique, troubleshooting, or patient‑specific nuances. Membership required verification, granting the group a legal status akin to an online "doctor's lounge" that limited liability for shared opinions. The discussion highlighted that the group’s integration into surgeons' daily social‑media habits drove high engagement, far surpassing what would be expected from a formal portal hosted by the American Surgical Association. While generic platforms like Facebook, YouTube, and Twitter offered accessibility and a constant presence, they lacked formal boundary‑setting and quality‑control mechanisms that institutional sites could provide. The speakers argued that informal social‑media communities and formal channels (conferences, peer‑reviewed journals) are complementary: the former preserves messier, real‑time practice details that are filtered out in polished conference presentations, and can rapidly iterate on published findings. The recent migration of many users to X (formerly Twitter) appears to have weakened the cohesion of this community, underscoring the importance of platform choice for sustaining tacit knowledge exchange among specialists.

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