Lara GuevaraSupply Chain expert (Product and Service)

Don't Replace Your Supplier: FIX Your Behavior First!

12 Feb 2026 · 0 min

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0:27

Before replacing a supplier, fix how you work with them. One company improved payment timing and made order volumes predictable. The supplier responded by speeding up responses, flagging problems earlier, and delivering more consistent performance.

We didn't replace the supplier first. What we did was we fixed their behavior first. So payment timing was one thing that we did. Order predictability was another, and then decision discipline. And what happened was actually kind of wild. The same supplier recently replied and said they started to respond faster, flagged issues earlier, and improved consistency. So, yeah, it makes you think no replacement was ever needed.

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