Lara Guevara explains how a 5x order spike overnight can destroy a business when operations aren't ready. Vendors fail, refunds spike, inventory runs out, and teams burn out. Success requires strong execution, margins, and vendor relationships built before demand hits.
Let me show you what really happens when a brand goes viral. Orders 5x overnight. At first everyone celebrates. Then the panic hits. 3 PL cannot keep up, slack is blowing up, support tickets triple vendor delays, production, inventory runs out and refunds start rolling in. The team is exhausted and the founder is putting out fires. Marketing gets paused not because sales are bad, but because the business cannot handle success. Execution is not where you scale. Execution is where your entire system gets pressured tested. If margins, ops, and vendors are not strong, execution will snap your business in half. BFCM doesn't break you that week. It breaks you months earlier when you fail to prepare.