Your Retention Rate Has a Warehouse in It (Here's How) #businessgrowth #ecommercetips

Finance. A degraded 3PL relationship shows up as billing disputes, and billing disputes are slow. An unresolved dispute in November is cash that's out the door in a quarter where cash is tight for you and for them, and the person best placed to resolve it quickly is the account manager who no longer knows your name. Merchandising and launch timing. If you're launching anything in Q4, Your launch date assumes a receiving and a peak rate that a stressed 3PL might not pull. Nobody at your 3PL is going to proactively call you and tell you to move your launch. They don't know you have one. And returns, which nobody puts in this list and everybody should. January returns processing is a 3PL function that determines how fast a customer gets money back. And how fast a customer gets money back is one of the strongest predictors of whether they buy from you again. Your retention rate has a warehouse in it.