In this brief multi‑speaker testimonial, staff from Eliza.com—an AI‑native services firm and advanced OpenAI partner—describe how they adopted Operating.app as a core strategic platform. They explain that rapid growth created an urgent need for a single source of truth for resource allocation, staffing fit, and profitability analysis. Operating.app provides centralized, real‑time reporting that lets them see who is available, match skill sets to projects, and understand each engagement’s profit profile. The platform’s flexibility and AI‑native design allow a solo operations lead, supported by Codex agents, to scale operational work efficiently. Overall, the speakers highlight faster go‑to‑market, streamlined visibility, and the ability to build the business around a tool that moves quickly and adapts to their needs.
Chapters
With a company growing at the speed at which Eliza is, it is almost impossible to be able to stay on top of every single client project that we have.
One of the first and most dire needs was a source of truth for resource allocation. We need this right now, and we don't have the time to build it.
We are an AI-native services company and an advanced partner with OpenAI. We help clients bridge the potential of AI and their business goals. We wanted something different, something that would embrace the AI native DNA of our company. Operating has been the core strategic platform that we've been designing and building our business around. They can move fast with us, they can design around our needs, and they make it easy for our employees to get the work done that we need them to do.
So we're primarily using Operating in, in 2 ways, right? One is understanding who do we have that is available that would be a good skill set fit. And then secondly, what does the profitability profile of our different projects look like based on the staffing mix that we have?
There are so many moving parts, which able to pull from Operating and really have in one central location. We have a, you know, living, breathing sheet based on reports from Operating where we can see what engagements are currently running, who's on that engagement.
Operating is one of multiple tools which allows us to understand in real time what do we need to do to be able to maximize and optimize the performance of the business.
I was so excited and relieved that there, there was an answer. I'm basically a solo ops It's really me and my Codex agents, and I'm able to operate at that level because of Operating.
Operating is a tool that helps us actually accelerate how we go to market and how we support our clients.
