
0:33
A top performer breaks a rule and gets a pass. A new hire does the same and gets fired. If enforcement differs, you don't have a standard, you have a wish. Standards are what actually build organizations.

A top performer breaks a rule and gets a pass. A new hire does the same and gets fired. If enforcement differs, you don't have a standard, you have a wish. Standards are what actually build organizations.
Is it enforced the same way for your best number one producing salesperson and the newest green person on the block who's never done anything and has barely figured out where the break room is? If the answer to any of those questions is a no, you don't have a standard yet. You have a wish. And wishes don't build organizations. But wishes can turn into standards, and standards do build organizations.