Leigh Brown argues that humility is a rare competitive advantage. By stepping back and listening instead of controlling everything, you rebuild trust and create more efficient systems that actually respond to problems.
The biggest place you will regain some trust is in that very uncomfortable thing in today's world known as humility. Not a whole lot of that left in the world, 'cause all of us think we're number one. But when you realize you don't have to be the be-all end-all, you don't have to be in charge of every outcome and every story and everybody else's business, if you can step back into second place and listen a little bit, whoo, we could fix everything. I know that. You can't get rid of everything that's not working, but you can build it back in a better way that makes it more efficient, more responsive. Oh.
