Brokers and franchise owners need to review their policy manual now. Most use a standard version from the national brand without adapting it to local market conditions or office culture. Check yours: is it actually current and tailored to how your office works?
The number 2 most important thing you can be doing right now, this involves your policies and procedures manual. Now, some of y'all belong to national franchises and your franchise may give you a policy and procedure manual. Hmm, here's my question for you. And I don't know who I'm talking to, but I'm looking at you right now. Did you actually read the one that came from your franchise brand? Did you edit it to look like your local marketplace? Did you personalize it to the culture that you've built in your office? If not, go get after that.
