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A leader returns calls, emails, and texts promptly. That simple act builds trust, shows you're available, and fixes mistakes faster than anything else. It's not complicated, but most people don't do it.
A leader returns calls, emails, and texts promptly. That simple act builds trust, shows you're available, and fixes mistakes faster than anything else. It's not complicated, but most people don't do it.
Your returned phone calls and emails and texts are more important now so that the other agent knows how to communicate, how to respond, and then you start realizing that your availability builds trust. Did you get back to somebody? Social media is the same way. If you've ever left a comment for somebody and they never responded, how'd you feel? We have to remember that it's this constant communication and conversation that builds the trust in a way that overcomes our own mistakes.
