Scott Bryson explains how to read people like the Secret Service reads threats: watch their eyes and body language, practice constantly, and pay attention. Teachers, salespeople, and anyone in customer-facing work already get daily training in spotting what someone's really thinking.
What is a best practice for that idea of being aware of everything around you, just as though you're protecting the President of the United States? How did you learn how to be on alert?
I think it comes with experience and practice. Obviously, I've done this for a long time, and obviously there's something to be said, like, you know, like a rookie football player, like, you're good because you made the NFL, but you're still a rookie, so you just don't know all the nuance type stuff. But you have to I think reading body language is key and that just takes practice. But you guys are interacting with people. It should be pretty easy for you guys because you interact with so many people on a daily basis. Like anybody that has a public service job, teachers are interacting with students and salespeople are interacting with people and you guys are interacting with people. So I mean, you're pretty, I think you guys would be pretty adept at picking up on body language. And for me, it's always the eyes. The eyes tell the story.
