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When chaos hits, leaders need to show up with honest talk, not heroic gestures. Be available to answer questions, admit what you don't know, and own your mistakes. Teams fill the silence with speculation, so give them truth instead.
When chaos hits, leaders need to show up with honest talk, not heroic gestures. Be available to answer questions, admit what you don't know, and own your mistakes. Teams fill the silence with speculation, so give them truth instead.
When it seems like everything is falling apart, and you are caught up in a whirlwind of chaos and disruption, your team does not need polish. And they don't need a press release. They need you. And when they need you, what they need is bold communication, which looks like truth delivered with confidence. That's pretty much what it boils down to, y'all. In today's world, the news cycle moves so quickly and so aggressively that people can feel exhausted just by turning on social networks. And you're the one in front of your organization. So you don't have the luxury of sitting back on the couch and waiting for somebody else to figure it out, because guess what? You are the somebody else. Now, when we talk about being in front of your team, here's what that looks like. Number 1, getting off the couch and being available. There are so many leaders right now that are afraid to speak because they don't want to make a mistake. Y'all, life isn't about being perfect. Life is about the mistakes that you make. When you make them with your own sense of humility and honesty, you're actually going to be forgiven when something has happened as a misstep. But what you're not going to be forgiven for is being unavailable and ghosting your entire team who works so hard for you. That availability also means being able to answer questions and listen to questions. Maybe you don't have all the answers, but when you hear what the concerns are, You actually just got a blueprint for how you can make people feel more confident so that you can achieve the goals you were already striving for. Your answers might lie right within your own team if you show up for it. It takes confidence to stand in front of people in a time of chaos and not know the answers. But friends, we weren't designed to know all the answers. We were designed to grow, and growth looks like finding other experts when you need one. And then that third piece of that bold communication strategy, it involves truth, which means if you don't know the answers, you've got to go get them. Because we do know a very important thing about the world right now. When people don't have the truth, they will invent their own version. So get that communication plan together and get back out there. You got this.
