Good Strategy, Bad Strategy | Richard Rumelt

Don't call it a strategy, call it an action agenda. Huge numbers of people out there willing to sell you advice on your mission and your vision and your values. All these things that have to be in place before you can have a strategy. That's not true. We begin to try to identify the one or two key challenges that can actually be addressed and what are we going to do about it? Well, the coherent actions we are up to. Take these on. Okay, we're going to go after this and here's the action steps we're going to take to do that. That's essence of what you're doing when you're thinking strategically.

Today my guest is Richard Ramelt. Richard is an absolute legend in the world of strategy. It was such an honor to have him come on the podcast. He's the author of Good Strategy, Bad Strategy, which I've gifted to countless people who wanted to become more strategic. He's been mentioned so many times on this podcast. He's also the author of the Crux, his most recent book, which some consider his best book, which delves even further into his advice on how to craft a winning strategy. Richard was a longtime professor at UCLA Anderson School of Management, was on the faculty of Harvard Business School, and he's consulted on strategy with companies like Microsoft, Apple, and Intel, and also with government organizations like the U.S. army, Special Ops Command, and folks like Donald Rumsfeld. In our conversation, Richard shares the concrete elements that make a good strategy. Why we'd be better off calling them action agendas rather than strategies. Why every great strategy starts with a clear diagnosis of the biggest challenge that you face. Also, how to actually lay out a strategy, why organizational dynamics are often the biggest hindrance to winning strategies, and so much more. I could keep going, but let me just say we cover a lot of ground in this episode and Richard shares incredibly thoughtful and deep answers to each question. I am excited to bring you Richard Remelt after a short word from our sponsors. Let me tell you about Command Bar. If you're like me and most users I've built product for you probably find those little in product pop ups really annoying. Want to take a tour? Check out this new feature and these pop ups are becoming less and less effective since most users don't read what they say, they just want to close them as soon as possible. But every product builder knows that users need help to learn the ins and outs of your product. We use so many products every day and we can't possibly know the ins and outs of everyone. Command Bar is an AI powered toolkit for product growth, marketing and customer teams to help users get the most out of your product without annoying them. They use AI to get closer to user intent, so they have search and chat products that let users describe what they're trying to do in their own words and then see personalized results like customer walkthroughs or actions. And they do pop ups too, but their nudges are based on in product behaviors like confusion or intent classification which makes them much less annoying and much more impactful. This works for web apps, mobile apps and websites and they work with industry leading companies like Gusto, Freshworks, HashiCorp and LaunchDarkly. Over 15 million end users have interacted with Command Bar. To try out Command Bar, you can sign up@commandbar.com Lenny and you can unlock an extra 1000 AI responses per month for any plan. That's commandbar.com Lenny this episode is brought to you by Miro. Do you ever feel like your projects aren't as organized as you'd like them to be? Or it's way too hard for people on your team to find all the documents and files and context that they need for their project? Miro helps you streamline your workflows, organize information and get your whole team on the same page. If you want to see what Miro can do for you, check out my Miro board that the Miro team helped me create, which includes all of my favorite plug and play templates like a user journey map, my favorite one pager template, plus a brainstorming guide. My board also has a place for you to share suggestions for this podcast and also answer a question that I have for you. You can then take my Miro board and easily create your own to see how it feels. Make sure to check out some of my favorite feature like the sticky notes, the inline comments and charts, and also their really cool diagramming tools. Check it out@miro.com Lenny your first three miro boards are free when you sign up today@miro.com Lenny find simplicity in your most complex projects with Miro. That's m I r o.com Lenny Richard thank you so much for being here and welcome to the podcast.

Thank you for having me Lenny.

It is such an honor to have you on this podcast. So many guests on the podcast have mentioned you and mentioned the book. I probably bought your book for, I don't know, dozens of people over the years and it is just so cool to have you on and to get to delve into the stuff that you Teach. So thank you again for being here.

Thank you.

I thought we'd start at the beginning and then work our way up and kind of see where the conversation goes. What is the simplest way to understand a strategy? What is a strategy? And then what are the essential components of a good strategy?

Well, a strategy is a design for overcoming a high stakes challenge. It's a mixture of policy and action designed to deal with a challenge. The challenge could have an upside. It could be, oh geez, we were fooling around in back 40 and we discovered oil, what do we do? Or it could be negative, could be that the new innovation is driving us out of the market. But a challenge is the hardest strategy. The work comes from, which is Greek for The Greeks elected 10 Strategoi to serve as strategic leaders at Athens. And they, they were elected and they dealt with issues of the day. The Persians are invading, there's plague in town, we need money for a new temple. And that's where the word comes to us from. But it isn't just military, it wasn't an outlet. So strategy is always about dealing with an issue, a challenge, a problem. Are we going to do about global warming? What are we going to do about China? Who wants to reunify with Taiwan?

You obviously have these very infamous famous elements of a good strategy, something you call the kernel. Can you just talk through those pieces?

Right, sure. So you know, when I used to teach strategy for many years at Harvard and then at UCLA and other places, there's lots of ways of looking at strategy. And so years and years ago, we used to look at the thorn and curve and the matrix and the five forces and all those kinds of analytical tools. And it began to. Don't me, I'm so this isn't strategy. These are analytical tools for analyzing a problem, for thinking about things, for looking at competition. But they're not strategy. Strategy is. And I started to write a book. And the first chapter of the book was, the first part I wrote was David and Goliath strategy story. And my point in writing about David Goliath was that the surprise that David is able to beat this giant warrior. And that's a strategy story. Strategy story is about discovered strength. It's about, oh, look at, look at how they did that. Look at how he got mate in five moves. Look at how that's a strategy story. Look at how Steve Jobs changed the world when people couldn't expect it. That's emotion, what a strategy story is. So I want to write about strategy. And my wife Kate asked me well, do you define strategy? I said, oh, it's really hard. I can't define it. And she said, well, you can't write a book about it if you can't define it. Because I said I had this other conceptual scheme in my head that all the teachers and writers had, which is that there's a bunch of analytical tools. And you know, this is back in 2005, 2004, and I gradually came to the realization all strategy is problem solving. It's a form of dealing with challenges. And that was a basic idea going. And so if that's the core of it, what's the basic activity? What are you doing when you create a strategy? Well, you're, you're diagnosing the situation. You're trying to figure out what's going on here, what's the nature of, of reality that you deal with. Now, humans can't understand all of reality. No one can. So part of what a diagnosis is, is, is, is a decision about what you're going to pay attention to and, and, and a hypothesis or several hypothesis hypotheses about will work. What's going on? How do things connect together? And that's beginning of the diagnosis. And so diagnosis is an understanding of the situation that you're in. Well, that's not novel. And you can use any of those tools that are famous for that. And you can try five forces. You can do any one of a number of things to try to comprehend the situation. The world is more complicated than two by twos, unfortunately. I was educated as an electrical engineer and my early years were spent designing spacecraft for NASA. And when I got into looking at business and business strategy stuff, I was always amazed at how unintellectual it was. You know, that here I was struggling to master Z transforms and multiple. And yet these people are looking at two by two sort of little diagrams and say, well, that's what the company's about. So a rich diagnosis of the situation, but then a guiding policy. The guiding policy is what are we going to do? Now? It's a simple thing to say, a guiding policy. And the guiding policy is foreign strategy. It's the core of it. It's here's how we're dealing with the situation. And yet when I say that, it flies in the face of. As I was writing that I had a client who had 17 priorities. This is what we're doing. We have 17 priorities. And that's the opposite of a policy. That's a laundry list of all the things we wish would happen over the next year, we're going to gain market share in China, we're going to cut our emissions, we're going to save energy, we're going to become safer, we're going to cut costs for all these different things that we're going to do. And they're all priorities. Now lots of people misuse the word priority when they're trying to do all that. You wouldn't want to be in a commercial airplane and hear the tower say to the pilot, I'm giving priority to the following three planes, long Runway, five, you know, right. What do you know there's something wrong? Well, that's the word. Priority means the first. It doesn't mean the grab bag of everything that you can think of that might matter. It means what's first. And so the guiding policy is sort of at that level of what, what do we really have to do here and how do we, what are we doing and what are we not doing to deal with the diagnosis that we created? And then the most important part of a strategy, the part that it's so easy to leave out because people like to think of strategy as this high level conceptual thing, is the coherent action. You, you, you have to do something. And what you do has to be coherent in several ways. The first way is it has to deal with the problem or the diagnosis and the guiding policy it has to implement. It has to be coherent in that you shouldn't do things that fight each other. You shouldn't say, oh, we are going to burn less oil and at the same time we're going to import more oil. It doesn't make any sense to do things that are self contradictory. And yet people do. You know, most companies have strategic goals of increasing growth and increasing profit magically. That can happen in some cases. But growth and profit are, they battle each other. Let's say we define profit as return on equity. Well, if, if, if you're going to increase growth and increase return on equity, how do you do that? Because you're, you're basically trying to invest less to get your return on equity or you're going to grow and get your profit margin. Well, how are you going to do that? You get your profit margin up and grow faster. These are, this is baby talk. But CEO after CEO will stand up and say, well, we're going to grow. And so having a coherent action, actions that are, that dump, nullify one another is an important part of strategy. There's all three of them have to be there. You have to be an understanding of the situation. There has to Be a guiding policy, how are we going to deal with it? And that can be a long term sense of how we compete. You don't have to change your strategy every five minutes or every five years. If you're making Almond Joy candy bars or something, you totally change your strategy constantly. If you're in the tech business, of course you're, you have a shorter time horizon and then the coherence in action is critical. And so these are, these are the three, what I call basic elements, the kernel that if anyone in three is missing, something's wrong. It's not really a strategy, it's something else.

Awesome. Okay. Is there an example that you could give that kind of makes these even more concrete of just, I don't know, something that comes to mind that's kind of a quick example of a strategy that illustrates these three components?

You know, if you're Microsoft right now and you're trying to adapt to AI. Yeah. You have a diagnosis of what's going on. You see the challenge of how do we adapt to it. You create a guiding policy that you're going to invest in one of the major leaders and then you're going to begin to incorporate that into your search engine and then you have coherent actions. You know, you actually do some of these things and you, you know, it's not, it's not rocket science. The difficulty is that companies don't do that. There are companies that say, well, our future is, let's say, something that's not in a software business, that's industry 4.0 or 5.0. Then we're going to have, we're investing in the future of robotics and AI and computer vision and all that. That's going to be our future. And then you see what they're doing. They bought this company, they bought this company, they bought this company and that's it. It's strategic assembly without any synthesis. So I mean, strategy is not mysterious. What's mysterious to me, what was mysterious to me and what remains mysterious to me is how so many organizational leaders don't do it. They create bad strategy. They do something that they say is strategy and then it's not.

You have a whole chapter on this, on what is a bad strategy. Can we just touch on a few of the things you see as signs that your strategy is bad or maybe it doesn't even exist?

Sure. When I wrote good strategy, bad strategy, a lot of people resonated with the bad strategy part of the book. They wrote emails and said, oh my God, thank goodness someone just finally Said that these long and terminal meetings I sit through are not actually strategy. Or these documents that the company produces are not actually strategy. And they're not bad strategy. The standard bad strategy for a corporation is a set of profit goals or performance goals. A set of goals. Now, goals are the engineering of how companies work to some extent. But abstract, high level goals, them, they're not a strategy. They're, they're something else. They're ambitions. And ambitions are not a strategy. A list of all the different things you wish would happen is not strategy. I was asked to help part of the US Department of Defense create a strategy for all its 17 different intelligence agencies.

Wow, how cool.

Yeah, there's 17 different intelligence agencies. And the strategy basically that these people had written said the 17 agencies should work together more effectively. So you don't have to be a Russian spy to see that. What they're really saying is these guys aren't working together effectively and it's a problem. But they didn't say that. They said the strategy is they're going to work together more effectively. Just like the RV always comes out with, our strategy is jointness, meaning we're having trouble coordinating. But then there's nothing there about that other than this is what should happen. There should be more effective coordination and, oh, we'll have an officer coordination, put a person in charge of coordination. But there's no sense of, well, why is it hard to coordinate? What are the barriers to this? This has been going on for 34 years now. What's holding it back? What is a problem we have to solve? It's not there. And so I was, I was hired to do a foundry for company and they said, well, our, our diagnosis is that we're not growing faster. Okay, let's, let's get into that because that's not a diagnosis. That's a statement. It's a statement of values. You would like to grow faster than you are. I'd like to be taller than I am. Oh, I'd like to have more hair. You want to grow faster. Okay, so what's holding you back.

And.

Saying, okay, we're going to grow. That's not a strategy. Bad strategy also is fluff. People will use fancy words to describe their situation. Since I wrote that, you know, the term word salad has become common. And so there's a lot of word salad writing that people try to use to describe their situation. It's more abstract, perhaps more abstract. Therefore, it's more strategic, incoherent stuff where we're going to do a And we're going to do B. And those two things obviously fight one another. All those things hard. Bad strategy. Bad strategy is a document or a set of intentions or a set of verbalizations where it's not a strategy. There's no diagnosis. Often, of course, they're no down there. Started out saying where United States is falling behind in education. And he's looking at the piece of the Pisa test scores of 15 year olds around the world. And it's true. The United States is down in number 30 countries in terms of the scores of our 15 year old in math and in general knowledge. So okay, correct statement. We're falling behind. A real diagnosis would say because we jumped immediately to therefore we're going to have more people go to college than any other country. Well, having more people go to college doesn't solve the problem of 15 year olds not being able to do elementary math. Hopefully it doesn't screw up colleges everywhere. So that kind of gap is there where you don't do the diagnosis. Why do we have this? We argue over diagnosis is part of politics and part of organizational politics. That's what we do and that's important. To do a strategy, you have to resolve the argument point. So you know, why do we have a homeless explosion in Portland or Seattle or Los Angeles? And people argue about that. Some people say, oh, it's drugs. Some people say, oh no, housing is too expensive. There are different diagnosis. But you, you to deal with the issue, you have to decide on the diagnosis. The politicians right now sort of decided for a few years that the problem is housing is too expensive. We're going to build housing at $700,000 a unit and give it to the homeless people. Okay, if you build it, they will come. They have. But then, you know, the next problem is, well, can't seem to build a housing. And so again, you need a new diagnosis. Why can't you build a house? You're a rich, powerful country. Why, why can't you build some housing? So diagnosis is critical to understanding it. And in public policy we argue over the diagnosis and in organizations we argue and unless you resolve it, you can act. So lacking diagnosis is one of the key reasons for bad strategy. The other, the fluff and the incoherent actions are fun to describe, but they're less common. The second major source of bad strategy is mistaking goals for strategy, saying these goals are our strategy. And that leaves out so many of the important aspects.

Amazing. So just a summarize somewhat, if you're missing a diagnosis, trying to explain what exactly is wrong? It's a sign your strategy is incomplete or bad. If you're missing concrete actions, it's a sign that your strategy is incomplete or bad. There's also, I think, an element of coherence. The actions have to connect and there have to be a few, very few of them. I always like to think of three as like a good number. Is that, is that something you think about, like the rule of thirds for actions you want to take or even the guiding policy? Or is there like a number that you think about just like. No more than this.

A few. A few. Not too many. Not 17. It's hard number numbers. You know, we work best when we concentrate. We're more effective, but we concentrate on a few things. A few people, a few focuses. It's the fundamental source of power and strategy. Yeah. Trying to do too many different things is defocusing.

I think there's this quote in your book that I think is, and this may be paraphrasing, each time you say yes, you risk turning a nascent good strategy into a bad strategy.

Yes. Focus is. When I was nine years old, I was at summer camp and I had. My parents sent me a magnifying glass and I was out there using the sun to try to cook a piece of wood. And I think I had a piece of cloth that I was trying to burn. Wasn't having much luck. And the magnifying glass focuses the sun rays, sun's rays on the spot. Counselor came over and he said try this. And he pulled out a black thread from his T shirt, put it down. And I focused the sun ray's heart. Pop toe. So stupid little story. But to burn that black thread, there has to be a source of power, the sun. There has to be a focus. That's the magnifying plan. Focus the power. And it has to be a target that can be effective. It has to be a black thread, not a white thread. And that sequence is part of strategic action. You need a source of power. I say power, I don't say advantage, efficiency, as they say power. Because there are different ways in which power is exhibited. And you have to focus the power want to target that can actually be affected or achieved. And this is, this is real simple logic. But it's a discipline to focus power on a target that you can affect. To take American power and say we're, we're going to change China's trajectory and Russia trajectory and our own and you know, and to name all the 30 countries around the world that we're trying to we're diffusing our efforts because they're, they're not the same, they're going in different directions. Obvious when you say it. Not so obvious as you live it. Because like any organization, like any big organization, US government has different interest groups that are pursuing different interests, funded for different purposes with different clientele. And so there's gradually a diffusion of effort. And one of the big issues in strategy is simply the organization. Complex organizations particularly, you have a hard time focusing energy because of all the different interests.

Yeah, I actually want to talk about both those things, so I'm glad that you teed them up. Talk about power. What is this idea of power and how does that play into strategy? Why is it so important? And then what are some examples of power that people can think about when they're trying to think about implementing and adding a power to their strategy?

Well, in a competitive situation, the fundamental aspect of power is something that's going to give you some sort of advantage. Usually it's an asymmetry of some kind. If two fighters are equally balanced or two horses are equally fetched, or two armies are equally, and they meet in competition, it's 50, 50, who knows what will happen. For a strategy you need to exploit an asymmetry of some kind. You're a little faster over there. A little. Something has to be different between now the turn things. So that's the beginning of power is asymmetry. We can think of it as leverage. Sometimes being first is a source of power. Being first to recognize something can be a source of power. Having a reputation of a certain kind gives you some power that someone who doesn't have that reputation doesn't have. On the other hand, having a well established reputation of a certain type can be the opposite of power because people don't expect you to be able to do something new. They expect you to, to be able to do this. But not that having relationships can be a source of power. When Gerner took over IBM as it was failing in the face of the microprocessor revolution, he recognized that their primary asset, their source of power, was that they were respected and they had, they had option into every large corporation on the planet. Nobody ever said that as an actual producing company. And so he said we're going to embrace our customers. Bear hung up our sheets. We're going to serve our customers because that's our source of our power, that's our leverage. That's the asymmetry. Now the world begins to change and computing begins to move to the cloud and IBM'S customers. The largest companies in the world are the most hesitant to do that because they've got the big IT departments that don't want to move to cloud. And so small companies move to cloud and the big companies are, it's insecure in the cloud. We'd have to lay all people and we have these big machines we'd like to run. And so IBM then becomes disadvantaged in the new world because it inherits this big company orientation and that lagging behind. So, so power, the opposite side of power is this. What you inherit from the penis can be the wrong thing. And so but a source of power is that source of power can be an invention. The source of power can be a particular customer base that you have identified and it doesn't last forever. Power. But all the different sources of advantage that are sometimes transitory and sometimes permanent are sources of power that a company has to use to compete and survive.

Imagine people listening are just like, oh man, I gotta figure out the power that, the advantage that I have with my business. Is there any advice you could share about helping people figure out where their power might lie?

Oh, that's a good question. Lenny them. So how do you, how do you figure it out? So I start, as I said earlier, with asymmetries. And what way is my company different than other companies? In what way is my team different? What, what do we know that other people don't know? What do we possess that other people don't possess? So there has to be some asymmetry to, to create competitive power there has to be something different. Sometimes you have to redefine your space down small enough that you can actually see it. Because particularly a smaller company that doesn't have worldwide power has power in a certain marketplace or certain set of customers. Or sometimes it's not customers. Sometimes the power is in who you can bring in hire. Yeah. So if you're, if you invented chat gbt, you can bring in the smartest AI people for a year or two because everybody want, all those smart AI people want to work at the cutting edge with the current winner, then they'll start arguing each other and infight and there'll be all sorts of embarrassing personnel things going on and someone else can grab that position. If it's not well managed business is exciting in that sense that it's not stable. It's not just as it was when I was first studying it. It's not just IBM and Sears and AT&T forever. There's a constant changing of the guard.

For better or worse for better.

Because if you look at government, there is no changing of the guard. They get stultified.

Makes sense. So in your book. Yeah, I have this whole list of types of power. I'll just read them real quick. Leverage, proximate objectives, Chain link systems, Design focus, Growth advantages, Dynamics, inertia, entropy. There's also the book obviously the seven powers that a lot of people are aware of. I guess. How do you think about just like the spectrum of types of power you can have? Is it, is it, is this it? Are there others?

I started to make a list there in the book and I wrote a bit about chainlink systems. And today I mean the power that new business models are exploiting is the power of the user base. What we called years ago network effects where the more users you have, the more useful a product is. So the idea of network effects first arose with the telephone system which the idea was that you don't want to be connected to a telephone system that only connects to two other people. It's not all that useful. Got to connect to the work to be useful. And my, my colleague Marvin Lieberman was taking the economics course at, at Harvard University at the same time that Bill Gates was a student in that classroom. Professors doing a lot network effects. And of course that's what catapulted him and his software. Ms. Dos at the time, not Ms. Dos. He had something called basic that the network effect was huge. He got angry about the network effect because people wouldn't pay him. They kept stealing it and using it to. Pretty soon everybody in the microcomputer industry had embassy. Then we get the network effects from not just software but user bases now with the Internet. And so you get network effects with big social media. No one wants to be on a social media. Only three other people are on the social media. So you get having a large network Amazon you get big fast. Because the, the old, the economics are, are amazing. So we used to say well in a department store economics are that you're, you're saving people the cost of going out of the store, walking down the street to another store. So now it's all in one place. Supermarkets, the same thing. But look at a thing like Amazon where there the ease of shopping on Amazon keeps people from leaving it and going to another website. Now other websites have gotten better and better and some of that is less strong than it used to be and there's this constant struggle with it. Nevertheless the size of the user bench there is an important source of symmetry and power for the people who've come out ahead and won that battle for this round this just five years, 10 years, how long does it last before some other thing begins to take precedence? And now we have two sided markets, whether it's credit cards or places where both buyers and sellers get together. And so here these big forces that companies are playing with right now are these network effects. And with the new generative AI, we have the possibility of stronger effects than we've ever seen before, but we don't know yet. But the suspicion is that size is going to matter, that the size of the data that you could put into the learning algorithm is going to make your AI better. And so again, big it's going to matter. Just think of Google and their ability to improve search based upon all the searches that go on on their base every day. It's very hard for Bing to catch up because Bing doesn't have as much data to train on. And so unless there's some new innovation there that isn't just the amount of data, the leader again has this asymmetry working for them. Now the way you get around all that is by being specialized, by honing a particular approach that isn't the market leader's approach. And it's always been that way in business. You know, our attention is often attracted by these giants. So yeah, sources of power today when we look at new business models that are part of the fabric are these network effects and things like that that are very, very strong. And people are trying to get those in startups and in small firms within a certain market space and build it as fast as possible to get ahead of others. There's been venture capital available to try those experiments and some of them work and some of them don't. But that's this new age we're in now where the speed of building a market position with network effects is a dominant game in the tech space.

I feel like Twitter is the ultimate example of the power of network effects, especially recently where if you think about it, everything about Twitter has changed and it still continues to run like he laid off 80% of people at the company. They changed the name, they changed the domain, basically the algorithms changed. Like what is, I don't know what is still the same?

How can you lay off any consider for people that it, it still runs. I mean, you gotta wonder.

I love Twitter. I'm on there all the time. I feel like it's never been better, which is kind of wild.

Twitter's fascinating. I mean I tune into it every couple days and see what's going on it is just an amazing rumble of opinions and statements. It's much more interesting than it was five years ago.

There's a lot of diagnosing and not a lot of concrete actions. But anyway, I wanted to come back to the element about power. I think when people are thinking about power, it may not be clear where that plugs into the diagnosis, the guiding policy, and the coherent actions. Where should you be thinking and implementing this idea of where my power is? When you're laying out your strategy to.

Undertake a strategy that you think will work, you've got to have a reason that it makes sense and that that reason is derived from some source of power, some source of advantage. Ultimately, your power or your advantage is something based in history that, that has the feel of reputation or institutional skill, or it's some kind of asymmetry or knowledge that you have that others don't have. So it's a resource that you can use that your competitors or others don't have equal access to because you either have mastered it or you own it, or you inherited from the past. All those things are sources of the power that you use to make it not an even thing. So when you walk into a casino, there's, there's, there's. Well, maybe if you play poker with skill, you can expect to make some money, but the general casino games, you're going to expect to lose. And in business, statistically, if you come to me and you say, I'm going to open a new restaurant, what should my strategy be? My answer would be, don't open a restaurant. Invest in the S&P 500. Because the statistics are that new restaurants fail. So what makes you think that you can succeed? Oh, I really want to succeed. Not good enough. I trained under a chef who's been very successful. Oh, that's interesting. Tell me more. So there. Where's the asymmetry here? Where's the source of power? That, where you go from the odds, the standard odds in this game are against people where you think the odds are in your favor. That's, that's the source of power we're looking for. We're looking for this, this information, this skill, this, this thing in the field, the way the resources are arranged. That's going to give you this edge. And some of that is, is sort of part of the situation, and some of it's how you, how you shape and focus your actions. Strategy tends to be surprising when we see it, when we see it work, and surprising because we don't expect it. We expect people to bumble around. We expect armies to bumble around. We expect nation states to bumble around. We don't expect them to execute coherent strategies. United States went to Afghanistan and it wanted to catch Osama bin Laden, but at the same time, they didn't want to put an army in the field to actually catch him because it would be embarrassing to have that many Americans field. That's what happened in Tora Bora. The Secretary of Defense said, no, we don't want to make it look like we're taking over the country. So they didn't try to catch him as hard as they could. And we want to have the education of women and we want to have the democracy and we want to have a long list that we would have no opium production. But at the same time, our allies are the opiate producers. It was the Taliban to cover. Americans couldn't do it. So we had all these different objectives and it doesn't work. You need to have a focus on something achievable. What's achievable on you? Nation building is hard stuff. Takes a century. You know, Afghanistan. I'm open a tangent here with Afghanistan, but it's a really interesting subject. Afghanistan was a warlord society. A bunch of different warlords running the place. Well, what's, what's a warlord society? Where else do we look for an ouch? Well, you look at Scovel in 1650, you look at France in 1300. You can look at Japan before the modern era. These are warlord societies. Well, how did they go from that to being of coherent government that maybe wasn't democratic, but still there was a government set up just about war. It took some to conquer all the rest, and then it took a long time for them to put in the structures of government and then maybe became a democracy, maybe not, but that's the process. It's not like you just go in there and say you're now no longer at war with society because we've decreed it. I don't know. You're going to ask me more questions about what it is people should know and how do you get these sources of power? How do you get these insights? I'm a big fan of history. I'm a big fan of knowing things about what happened. Business, history, biographies, world history. If you don't have access to other times and other places and other things that have happened, it's very hard to think strategically about the situation you're in, because there isn't a science of strategy. It's not like physics, it's not like engineering, where we can write down the equations of stress on a beam and say, how thick does the beam have to be? It's not like that. It's a lot of it is based on analogy to previous human experience.

That is an amazing insight. Is there anything you find most rich and valuable in terms of history, periods, empires, stories that you find most connects? And as an analogy, is it like, is there anything you find consistently as useful or is it just read as much as you can and you'll often find something in there.

Yeah, the further back we go in history, the leaner is the, is less rich. The best histories are written by the people at the moment it's happening or very soon after. You know, history books and things like that are someone's opinion. But, you know, like our own history here in the United States, we have pretty good documentation about what went on in the Indian War. I want why we had these big cycles of economic growth and then depression. We had depressions in 1840 and then in 18 after the civil War and there was another huge panic depression in 1890s. A lot of people don't even know that these things happen. How do they happen? And of course, everybody knows about the Great Depression, 1929, 30s, but go back and ask, how did that happen? Why did that happen? And you'll hear professors opine about why it happened, but there's no agreement. The biggest economic fact of the last 150 years, we don't know why it happened. Go back and, and, and, and you can go online and look at the Wall Street Journal, the New York Times from that era, and start in September of 1928 and just look at the front page every day, which I've done, and you can see it unfold. And it's a surprise to everyone there. Go slow. Forgers laid off. Some people could separate a heart of back. This economist says, well, it's a temporary this, it'll come back. And, and it gradually gets worse and worse and worse. And there's no understanding of it. There's not a lot of analysis. And so you got maltreatment saying, oh, it's monetary. They didn't loosen up the money supply. You got other people saying things. But put yourself back at that moment in time and see what people saw and realize that no one understood what was happening. And to form your own opinions, that's the diagnosis, skill, or that's the feeling. Now what depends. You pull off a boat, you're on a cruise ship, and you follow and you're now in the Ocean, it's terrible and it's confusing and there's waves and there's water in you. I don't want to drown. And you look around and you see, oh, here's a floating piece of wood. Let me grab it. Wow, that feels a lot better. That's how it feels when you look at a confusing situation. And the first idea of how to understand it comes to mind. Oh, yeah, I've got this piece of wood now. I'm not drowning, but is it right? The most important intellectual tool we have is to think again, to say, okay, I came up with this diagnosis because I thought this and I thought this. Is there another way to look at this situation? Is there a bigger piece of wood over there than I can dram onto? That's the hard thing. When I looked at the Great Depression eye, what I saw is the homophobia. So if you look at capital goods, all capital, most capital goods that the public buys, the adoption curve goes up like this. It peaks and it declines and then it comes back up again because it comes a point where everybody who can afford what is go. And then the new sales drop off. And my mind, that's what I saw. 1929, everybody could afford a car, had a car, and the auto industry began. The first signs of the Great Depression were in the auto industry. So that was my plank that I grabbed. Now, I don't see anybody else writing about that, but that's the, that's the exercise and, and, and to, to exercise your mind about trying to understand complex situations. It's best to go back. You don't have to quit the Great Depression, but you can go and try to find situations that other people have to deal with and look at as much data as you can and practice that. That's what education should be in a business school. It's not. They teach theories now because it's so much easier to teach a theory than intellectual structure.

It's also a lot more work reading a lot of books and history and studying and thinking.

I had a colleague at UCLA who assigned a book to MBA students and they went to the dean and kicked out of the course. A book, he wants to read a book.

Oh, man, sounds like you have another book in you writing about the Great Depression and what really happened there.

Maybe.

Oh man. Exciting. This episode is brought to you by Vanta, helping you streamline your security compliance to accelerate your growth. Thousands of fast growing companies like Gusto, Com, Quora and Modern treasury trust Vanta to help build, scale, manage and demonstrate their security and compliance programs and get ready for audits in weeks, not months. By offering the most in demand security and privacy frameworks such as SOC2, ISO 27001, GDPR, HIPAA and many more, VANTA helps companies obtain the reports they need to accelerate growth, build efficient compliance processes, mitigate risks to their businesses and build trust with external stakeholders. Over 5,000 fast growing companies use Vanta to automate up to 90% of the work involved with SoC2 and these other frameworks. For a limited time, Lenny's podcast listeners get $1,000 off Vanta. Good event. Vanza.comLenny that's V A N T A.comLenny to learn more and to claim your discounts, get started. Today I wanted to zoom back in on something very tactical. So say you're a, say, product manager listening to this that is thinking about writing or has to write a strategy for their team. Say it's like they're working on the onboarding experience of their product and they're about to sit down and start to write out the strategy for their team and say they have like a general idea of what they want to do. Do you have any advice for just like how to lay out a strategy? As you talk, I think of there's a section diagnosis section guiding principle, section actions and then there's power in there in the guiding policy.

Right.

Is that how you lay it out? Do you have any advice for how to write this out?

So I wrote the crutch because I felt that that kernel was not sufficiently sharp enough for people. And even in the crux, I could, if I could rewrite the crux book, I would maybe write it a little differently today. A whole couple things I would, I would change. First, it's really important to understand the challenge. The problem diagnosis is not merely understanding the world. It's understanding the challenge you face. What makes it hard. So the question I ask client is exactly that. What makes it hard? Client will tell me, oh, we want to open up business in Australia. It's a market we haven't tapped. And I'll say, okay, so why are you and I joking about that? You're the CEO, just tell somebody to do it. What makes it hard? Oh, well, we don't know anybody in Australia and they kicked us out. He'll tell me if, if you push, he'll tell you why it's hard. But that understanding hasn't been percolated into a strategy. Part of the problem is that the concept of strategy has been so beaten up by thousands, hundreds of books and thousands of Websites that people have a hard time trying to figure out how to create a strategy because they're drawn up, down, left, right. So my two pieces of advice to anybody that's actually trying to do this is A, state the problem and B, don't call it a strategy, call it an action agenda that you're not creating a strategy, you're creating an action agenda. What are we going to do about this problem? That's essence of what you're doing. When you're thinking strategically, you're recognizing the problem and you have an action agenda to deal with it. It's not five years out, 10 years out. It's not your general mission to build a better world. It's none of that. All of that is a different literature form. There's huge numbers of people out there willing to sell you advice on how to mission and your vision and your values and your. All these things that have to be in place before you can have a strategy. And that's not true. A different model. I start now with ambitions because people want to put ambitions in place. They get angry with me if I don't allow them to talk about their ambitions. So we start with ambitions. And okay, you have all these ambitions. And I write in the crux that when I was 25, I wanted to be be a top business school professor. I wanted to be on board to directors. I wanted to drive a Morgan Drophead plus four. I wanted to climb the great mountains of the world. I wanted to learn to fly an aircraft. I wanted to marry a beautiful woman and have successful children. I wanted to have a townhouse on the Ile Saint Louis in Paris. And all in all, I had a lot of ambitions. That's not strategy. We all have ambitions and every company should have ambitions. If we look at all those ambitions and let's say I'm 25 years old, well, what's keeping me from reaching them all? Well, I'm not ready to join boards of directors. I'm not experienced enough. Oh, okay. So I put that over here. I can't afford the 10 over here. About the ambitions that you have any chance of making progress on now? Well, beautiful woman. Yeah, I don't know any women, so maybe out of me a few. I hope we can do something about that. So which of your ambitions can you begin to make progress towards reaching and what's holding you back? What are the barriers? What are the problems? I approach the question of the problem now through the filter of the ambition that these are ambitions. Fine, let's accept them all. And which One, can you actually make some progress on today? And what's making that hard? What are the challenges? So you're choosing a challenge. You're choosing of the possible challenges you could face up to. You can't do them all. So there's a focus thing. You're choosing which challenge to focus on. And that challenge has to be, A, important, and B, it has to be achievable. It has to be something that you can address. It has to be an addressable challenge. And so the search for an action agenda, not calling it a strategy, is this balance between problems that are important because they're close to your ambition and problems that you can actually address and do something about. And that that overlap then becomes the choice you make. Okay, we're going to. We're going to go after this, and here's the action steps we're going to take to do that. And if it's a big company, the action steps may extend over two or three years. Smaller company, typically in six months to a year. These are things we're going to do, not goals we're going to achieve. These are things we're going to do. Action steps. That's. That's sort of the way I put it together today, which is slightly different than the way it's put together in the crux.

Yeah, I love this advice. That's such a simpler way of thinking about strategy. It's an action agenda. Here's the things we're actually going to do. And then it starts with the challenge. And just to talk about the crux briefly. The crux is named after this concept in mountain climbing of the hardest point of the mountain climb, where people, if they get past that, it's all downhill. And I think basically the point there is focus on the most challenging, like the biggest challenge that you need to overcome to achieve these ambitions you're describing is. Is that roughly the way to think about it?

Yeah, yeah. And the idea comes from a design, and it comes from climbing, because I used to be a climber, a rock climber and a snow climber and a crux. And a climb is the hardest part, the hardest pitch, or in a pitch, the hardest move is the crux of that piece. And then the basic advice to a climber is if you can't do the crux, don't do the climb because you're going to fall off there. Now, that's not exactly true because you can try it over and over again until you get it. But in general, particularly if you're looking at an alpine Climb. You better not take it on a climb where you can't handle the crutch. That's why people go, boulder, the builder's still up to handle crutch. And so that's what the concept of the crux comes from. Now, in business, the crutch is the hardest part of the problem. And from the design point of view, skilled designers, whether they're an engineer or an architect or someone else, there's, there's, there's usually a challenge. Iron Pay was hired to take a look at the loon in Paris. And it had, they had a dusty parking lot in the center of this giant palace. It had become a museum. And they wanted an entrance to Lou there. And the problem is they didn't, he didn't want, and they didn't want like a new building that would obscure the Louvre itself. The building itself is part of the story, it's part of the scene. And yet at the same time, they, they needed to have an entrance because the entrance at that time was all from the side on a sidewalk. And you looked at the situation and, and, and the, and the competing needs and the problems and you had an insight into, well, build a transparent building, build a building out of glass so that you see through to the loop doesn't obscure. And of course, you can build a rectangular building out of glass. That cock will get dirt. So the loop show made out of glass. Now that design insight is something that software engineers, hardware engineers, mechanical engineers, space science engineers, like I was experienced. When we look at a dilemma and we try to focus on what makes this hard, and, and then by focusing on the difficulty, we, we see a way around it. Elon Musk focused on, well, why is it so hard? Couldn't use a rocket. And it's so hard because as it comes back into the planet at 18,000 miles an hour, it burns up in the atmosphere. Or we have to spend a lot of money on heat shields. And at some instant he said to himself, why not like science fiction, just turn it around and have it land on its rocket? Well, it's not enough fuel. Well, why don't we cover more fuel? So SpaceX, when there was designing, I was a conceptual designer of a machine that became Voyager and went out past the planets into interstellar space where it's floating around right now. Well, one of the problems is how do you know where Jupiter is? It's right there. Okay, but how do you know where it is, Walter? Minus 100 miles and you know exactly where it is. When we sent a mission To Mars, we were off by 500 miles. So Jupiter, we know exactly where it is because we can look at it through our telescope. So we can look at it from the right side of our orbit and the left side of our orbit. But still, there's a it a couple thousand miles error in that. That's too much. And then studying that problem, the simple solution suddenly flashed. I. I wish I could claim it was mine. It wasn't. Which is, oh, we'll take a picture of it. Once we're halfway there, we'll send that picture back and we'll see it against the distant stars. And now we'll have a triangulation think about where it is. So designers experience this sense of focusing on the crux of the problem, the hard part, and then seeing a way true. And that's strategy. Strategy isn't picking strategy out of a list of common strategies. It's looking at the problem, what makes that problem hard, and seeing a way to solve it. Now, it's called insight. And insight is scary. It's scary because it's not guaranteed to happen. We want to innovate, but we're scared of insight. We want to be the first, but we'd like to pick our strategy off a list of common strategies for being first. We want to keep the market, but we don't want to study enough to have an insight. So insight is critical. Insight is not magical. It comes from immersing yourself in the nature of the problem. And you will have at some point, an insight about how to deal with. Doesn't always come when we want it to. It can come while you're driving the car. It can come the next day. It can come in the show, Charles Darwin reports that his insight into the nature of evolution came as he stepped off a carriage into the village range somewhere. Boom. Suddenly he said, oh, yeah, that's obvious. It's like how we raise animals. We read. Read the. Read the strongest. Sure. Why was that so hard for me to see?

So I think one of the big takeaways here is that if you want to get better at strategy or be more successful with how you think about strategy, spend a lot more time on diagnosing the problem and finding the biggest challenge that is keeping you from what you're trying to achieve. And your insight might come the more.

You immerse and call it an action agenda. Here's what we're going to do. Not here's all the things we wish would happen.

I love it. You mentioned this point that some of the biggest challenges to executing a strategy is organizational dynamics, and politics is a part of that. Is there anything you could share for folks to help them through that? You talked about one of the biggest challenges. People just want to keep adding more priorities. There's all these needs. Everyone wants to include their thing in the strategy. Is there anything people can do to improve how this works?

Typically, I'll say typically, we need hierarchy of power because there has to be some mechanism for deciding what we're going to do. And there's people with different interests and different private interests and public interests. And somehow there has to be a choice about putting some of these aside and doing this that you can't say. Our strategy is to do everything that everybody wants to do. That's what happens when you form a committee in a city and you say, what's our city strategy? They say, oh, we're going to paint the park benches, we're going to clean up the grass, we're going to build a new this. We're going to have a lot of everything they're going to do with that. And anybody who raised their hand and says, well, what about the birds? Can we, you know, oh, yeah, let's put that in, too. That doesn't go anywhere. So we inside organizations, people have different opinions. So that's part of it. They have interests that they may not state clearly. I interviewed Secretary of defense Donald Rumsfeld while we were invading Iraq second time. And I was actually interviewing him about budget matters. But he asked me, well, what do you do, professor? And I said, well, I do strategy. And he said, well, strategy, that's a hard subject. He said, you know, I've got people here in the Defense Department who have an expert on anything you want to know. The clan structure in Iraq, we got people that know you want to know. The weather, we have people that know you want to know how many sorties we can fly in 24 hours. People know, I got any. Anything you want to know, we got someone who knows about it. But they all disagree and each have their own private agenda. They have a contract they want to get. They have a company they want to support. They have a conceptual idea they want to push. So every little bit of information comes with an agenda, sometimes obvious, sometimes hidden. And how do you put all this stuff together, come up with a strategy? It says, do you academics have a solution to this? And I said, no, we don't know much more than what you would two, 3,000 years ago, which you should put five to eight smart people in a room and you tell them to come up with something. But his question is at the heart of what I call a foundry, which is how do you get a group of people coalesce around an action agenda and what process would you use and how do you do that? So it's a different question than what should our strategy be? The question is, well, how should you go about creating a strategy? Should you ask the product manager to write a town? Should you ask the CEO to come up with it, Hire a consultant? How do you, where do you, how do you do this? My experience working with companies is that the senior executives have to do this. And my experience is that the senior executives know pretty much everything you need to know to do this, that you don't need consulting firms to come in and analyze everything. And to do, yes, you'll gain some insight if they come in and do a competitive analysis and a customer analysis and all of that. But the basic issues, the challenges you're facing, they know that it's not mysterious, they know all that stuff, but they disagree about the importance of different things. And more importantly, they occupy positions of power that if we go this way, this is going to be hurt. And if we go this way, they're bulging more money for that. And so they're not. Their interests are not aligned, which is part of what Phil was referring to. And so that the problem of strategy inside an organization is diversity of interest and fear of action. Because action, when you do something.

In.

An organization of any size, it involves people changing what they do. It involves changing power relationships among humans in some way. That someone who's been the alpha maybe is not the alpha anymore. Someone else is the alpha. This is, this is heavy stuff. And this is why we have a hierarchy. Because someone in the end has to say it's going to be this way. And that's. People are hesitant to do that. CEOs are hesitant to do that. More so today than when I was a young man, It's. It's become hard for people to do this. If you go to the bookstore and look at the management section in the bookstore, most of it's about leadership. And the leadership is mostly about perfecting yourself. It's not about leading anybody. The theory is that if you perfect yourself and somehow rays come out of your head and people will follow you because you're so magnetic and you're so perfect and you're so wonderful and you're so insightful at that, people will follow, will ever have to say figus do that. It's so embarrassing to tell somebody what to do. And so this is the world we live in today where one of the problems in doing strategy is that it's somehow been displaced by this literary form about mission and management is being displaced by leadership, which is the idea that the leader has a vision and people. It happened in the 80s. There's a whole literature there about transformational leadership that has percolated through the system and those. I'm not against leadership, but you have to tell people at some point we're going to do this and we're going to do it this way. And Bob's going to be in charge of this aspect and Joan's going to be in charge of that aspect. And there's a hesitancy to do to make those choices because that's part of the action agenda.

So the takeaway there is essentially have a decider. It makes me think of actually of George Bush. You talked about Rumsfeld, but George Bush's famous quote, I'm the decider. I don't know if you remember that.

Yeah, that's true. One of the things we see in government particularly is presidents have a hard time getting advice because they. They surround themselves with people who want to please them. Number one, we rarely, you know, it used to be, I remember during Woodrow Wilson's administration when he decided to take some hard action, the Lusitania Sanct. He had to do something vis a vis Germany, and the Secretary of state disagreed and quit. Bang. That was it. Quick. I disagree. Don't see that so much anymore. The.

People.

Organizations get frozen because of the difficulty of changing positions of interest in power inside.

Humans are complicated.

Well, if you look at Nokia, you know, one of the big examples of strategic errors, Nokia was the leading smart phone maker in the world and somehow it lost its ability to compete. And, you know, interesting question. It's been a fair amount of research on this is how did that happen? One way it happened was they replaced the engineers who used to run the company with lawyers and accountants. Nothing wrong with lawyers and accountants, but they, they didn't have a feel for this hardware software set of issues. And another was they. They put in a matrix organization that so diffused power inside the organization that nobody was actually in charge of anything in particular. I'm exaggerating, but, you know, the CEO kept pounding the desk and saying, you know, Apple's coming out with this smartphone and you have a touch screen and somebody here should make one of those. There was no one in authority to do such.

Maybe a final question on the other end of the spectrum from an ok, from a startup founders perspective, what is a strategy and what should a strategy look like? You're just a founder, pre product market fit, just trying to figure out where you want to go. What should a strategy look like there? Do you even need a strategy?

Well, it's, it's, you're, you're dealing with a lot of uncertainty when, when you're a founder and a startup, you're making a bet. You're making a bet like an oil well wildcatter would say I bet there's oil under this ground. We're going to drill, we're going to find it. There's a certain amount of bet that's going on and you should be clear about the nature of the bet. The, the reality is going to be revealed to you in bits and pieces as time passes, whether a certain approach is going to work or not. What we find doing research on startups, Silicon Valley startups, is they start out typically aiming at a particular product market solution. You know, the idea that you have in your head is there's a set of customers who want a, would like to have a, or being denied a. But we have a way of giving them a something, a product or service. Now some people, they aren't that even advanced. They basically say I know how to make something and I'm going to try to sell, you know, last trap. Well if, if you're, if you have any chance of succeeding, you have in sense you have a target market and you have a solution to the target market's problem. And now you're going to, you're going to go after. And the research that we have done on these startups is that generally it does well but the ones that survive and prosper switch. They say, well it isn't that customer, it's a different customer. You go after that customer. Oh, and that customer wants a slightly different product and they, they switch over a period of a year or two, three years, bang, bang, until something begins to click and they begin to grow and begin to add functions and assets. So there's a search, there's a search like a truffle hound searching for the trouble that's going on. And you've got to be, I think you've got to be of two minds. Like so many things in business when you're doing this, you've got to be of two minds. You've got to be convinced of the certainty that you're going to win and you've got to be willing to shift when things aren't working and That's a double jointed exercise that some people can do and some people can't. It's a human skill to both commit and to be willing to move. But it's a bet. You should be clear in your own mind about the nature of the situation. The technology that you're betting on now, sometimes it's evolving so fast like generative AI is right now that you can't be sure that you're going to take a position where you think things are going to be in a year. And that's very, very entrepreneurial, very edgy stuff, but it's not new. Go back and read about the beginnings of the electrical industry or the beginnings of aviation, or the beginnings of motorized this beings of cars. I mean people had to bet about what this industry would look like. The first cars were electric cars. Fruit car sold in quantity in the United States for electric delivery vehicles used downtown in cities, delivery produce. They were electric rattle batteries. That was the bet. All that changed with the first World war. The United States built thousands and thousands of gasoline powered trucks to go to Europe, rustle through the mud and people came back knowing how to fix those engines and those trucks got sold off as wholesale to farmers who used them on their fields. And we had the gasoline and take off like a rocket. So you cannot predict the future. There's an Arab saying that I like that says he who forecasts the future lies even if he tells the truth. We're making bets. That's what business is. We're making a bed. And if we're a rich company, we can make a bed and afford to be wrong. But if we're a startup, we have to be fast. We have to adapt as the information comes in and that's the nature of the story. The action agenda has to be quick adaptation to changing conditions.

I feel like you have another book here where you could adapt a lot of this wisdom to startups. I'm looking at my notes from what we were talking about earlier and you had this point of when you're trying to write out a, you call it an action agenda, not a strategy. You're basically on the hunt for a big problem and an important problem and an achievable problem. And essentially you can boil that down to that is the job of a founder to find an important problem and achievable problem and then solve it for a lot of people.

Yeah, yeah, I like that. I like the other exercise I used to take my students through was.

What.

I called value denied. Now what is it that you, you should be able to buy but you can't, you know, and at the time I taught this stuff, I was upset because I would lose my baggage on a non stop flight from Los Angeles to Paris. So I like to buy baggage insurance. I like to buy a ste. How do you get your baggage not to be lost? Now with, with security systems in place, it's less that's coming. Can I, can I find someone to help me remodel my home? It's going to be on time and I'll put you not available. Can't buy it in price. If I live in Hong Kong and I'm going to the airport, I can drop my luggage off downtown and it arrives at the airport. Checked in, I don't have to lug it. Why can't I do that in the U.S. value denied. And then engineering, you know, thinking about how something ought to be, you know, that's how salesforce.com got started was well, how should this be? It shouldn't be a computer, it should be a web page. It should be like Amazon where it has books. And so that was the beginning of salesforce.com I asked a group of students, wants to think about the perfect window because it's physically something we could think about in the classroom without doing a lot of research. Well, what's a perfect window? Oh, perfect window should be transparent, should let the sun in. All right, so it should let in the light, but not all the time. Sometimes you want to watch the television. So it should also darken drapes for four shades. Okay. It should let in the air. Good. But not the bugs. Screen. It should let in the air but not the noise. That's a little harder. Yeah. So you go down the list of things that a window should do. It should let in light, but not light. It should let in air, but not the noise. It should not, not let in there. We don't want it. It should not let in the bugs. It should maybe have shutters or not shutters. And so I said, well, how could you design the perfect window? What would it look like? And there's some kids at MIT that had developed this thing that lets in here but keeps out the noise. These little auditory filters keep out noises at certain frequencies. Well, we don't have a perfect window. But you know, think about it. You know, windows could be better than they are. And that's a real simple device that we're all familiar with. And look around you, look at everything you've got and say, well, how should it be? And there's opportunities There now a lot of the times the opportunities are blocked by the lack of certain materials or regulation. Regulators have decided that you can't sell a car in the United States unless it goes through a dealer. So that that holds back innovation in that business. And so, you know plumbing, how should plumbing actually work? Well, there's all sorts of rules about how plumbing works and electrical things work. You can't innovate there very easily because of the underwriters labs and the unions. And a lot of the stuff that's done in home construction is there to create jobs, not to reduce cost. So how do you get around that? Yes, you have to look at places where it's possible to innovate first of all. But yeah, the idea of how do you make something better, how do you make it perfect? What would the perfect light switch look like? And so on. These are real simple, silly questions, but they lead to new businesses, new firms, if you pursue them.

I love how full of startup ideas you are. I also think we came up with at least two new books that you can write. I think you're going to have a lot of work to do after this conversation. Final question, Is there anything you want to leave listeners with or take away? Is there a final nugget you just want to share for folks?

I want to share with you? That strategy is not mysterious, that I've spent my life studying strategy, pursuing it, consulting on it, writing about it. It's not mysterious, it's about solving problems. It's about solving the most important problem you're facing that you can actually do something about. You don't have to be some two to cop the strategy, but you need to be focused on something doable and be consistent about it. I have a long list of things not to do. There's a fourth book I'm thinking about writing called don't do that.

I would read that. I love that title.

Can I tell you a story?

Absolutely.

My wife Kate took up skiing when we got married 24, 25 years ago. And she had this step that she couldn't get rid of. When you make a turn, you don't turn like that. You put the ski out and step right. Made her ski on one ski. I did all sorts of things to her. Now she couldn't, she couldn't fix it. And finally we signed up with a illustrious ski teacher in Aspen. Three day intense programming guaranteeing that she would lose her staff, exceed them all. And so we went there on the second day. I followed behind the instructor and her to see what was going on. And they had been through some exercises on day one, but in day two, they were focusing on it and she would put out her ski like that, and he'd yell at her. He'd say, don't do that. And after a day of being yelled at, don't do that. She didn't do it anymore. She was fixed. So the secret technique that they had in this program for curing your st was to yell at you and telling you, don't do that. And so I'm thinking about a book called don't do that about a business thing where I'm not sure it makes sense, but you have to noodle these things for a while before they begin to gel.

Yeah, I love this idea. It reminds me, one of my friends is a therapist, and there's this video by Bob Newhart where he's a therapist and someone comes to him and they've got all these problems. Like, I get really sad when I think about my mom and I have this chronic pain. And his advice, just, just stop it. Just stop.

Don't do that. Stop clicking.

Just stop it. That's the advice. Yeah. And so I feel like there's a lot of synergy there. All right, well, with that, we reached our very exciting lightning round. Are you ready?

I guess so.

First question. What are two or three books you've recommended most to other people? I feel like this is going to be a challenging question, but what comes to mind sort of is.

Yeah, I mean, the books, Clayton Christensen stuff about the innovators dilemma is. Is always solid. Books on strategy that, that I recommend to other people. There aren't that many, so I like Playing to Win by Roger Martin. I really recommend other kinds of books, strategy books. I mean, it's easy to get a list of strategy books. I think you should read biographies and histories. I think, you know, the book about Steve Jobs is brilliant. I like. I like books about business leaders. I recommend Andy Grove's book Only the Paranoid Survive and a few others. But I recommend that people read more broadly about people. Rockefeller's histories is fantastic. Now the guy. And then the stuff about Rockefeller and how he put together. I mean, Rockefeller was a robber baron and he built an empire and all that. You learned that in school. But what you don't learn in school, you drop the cost of a gallon of kerosene from a dollar to 10 cents. Okay, that's the writer error. He made kerosene so inexpensive that he drove all the little mom and pop out of business, which is why they hated him so you know, he was. He was vicious competitor, but he. He dropped the price of something by an order of magnitude. Fascinating. So, yeah, I mean, it's important to understand stories. Not just theories, but stories.

Yeah. I love how this always comes back to just being steeped in history. And this specific point about biographies is really interesting. And we'll link to all these books that you're mentioning in the show notes. Is there a favorite recent movie or TV show that you've really enjoyed?

Oh, yeah, sure. Well, I like Yellowstone. Like everybody else fascinated by recent movies other than Yellowstone. I know. I'm not sure. We don't have a TV in the house right now, so I'm sort of not connected.

That's amazing. That's the dream. I wish I could do that.

There will be a tv, but that room is being remodeled.

Okay, I see. Just a matter of time. Okay. Is there a favorite interview question you like to ask people you interview maybe specifically around, helping you get a sense of. Are they good at strategic thinking?

Yeah. I like to ask people about what have you done that was hard that you're proud of? What have you done that was difficult and what was it? And why was it difficult and how did you. How did you get it done? I like to ask people about what they think was an interesting strategy from any time in the past. They want to. They want to call out. Depending on the person's background, I might ask them about a particular company or situation and say, you know, why do you think this worked? Or why didn't it work? So I don't tend to ask questions about theory, tend to ask questions about things that happened. And part of me, I'm looking to, you know, this person have any knowledge about the world or are they just. They just know what professor said last year. So that kind of thing.

Is there a favorite product you've recently discovered that you really like, whether it's an app? Some you bought, some in the house, some on the road.

Well, we got this new memory foam bed that we like. It's pretty amazing innovation. It's pretty. I didn't think we like that, but we do. I really am fascinated by him about to pull the trigger on buying one of these new smart telescopes.

Smart telescopes, I haven't heard of that. What makes them so smart?

12 inch reflecting telescope. And it's too heavy to look around. It's too difficult to set up. But there are a set of new smart telescopes that run on a battery and you can put them outside. And the way they work is first of all they know where everything is in the sky, which has been around for a long time. But the new thing is they. They. It's like astrophotography. They'll look at something for a minute, 2 minutes, 10 minutes, an hour, and form an image. You don't look through the telescope. You look at it on your phone or you can shutter, but you can see now the nebula that maybe the Webb Telescope can see. And you can see it now. You can see stuff out there that you couldn't before. These are new things for, you know, a thousand dollars, two thousand dollars that. That are remarkable in what they can do.

Excellent choice. Next question. Do you have a favorite life motto that you often find yourself coming back to sharing with friends, either in your work or in your life?

I used to have a final lecture I give to my MBA students about little pieces of wisdom. Things not to do, things that offend people in other cultures. Don't do this if you're a turkey. It means something else there. But I'd also say at some point, your spouse or your partner will ask you, do you still love me? And there's only one correct answer to that question, which is, more than ever. And my wedding ring says that inside, more than ever. So I don't know if that's what you're looking for, but that's absolutely a piece of wisdom.

That is really good advice. Gave me tingles. I'm going to use that 100%. Thank you for some marriage advice. Final question. Your daughter Cassandra is a writer as well. In fiction. She writes fiction. Is there anything that she taught you about writing that's helped you become a better writer?

Yeah, Cassandra is. Oh, my God. She's got, like, 25 books on the New York Times bestseller list for King Fiction now. She started writing when she was 12 or 13. She had a talent for it. She's told. She's told me about the tension that you have to create. She writes novels and that it's not interesting unless there's. Well, she started. We started talking about this when she was young. She was 14. And she asked me about what is romance? I said, well, romance is a barrier. Prevention is where there's a difficulty back to a couple and, you know, there's some kind of. She said, oh, like, he's rich, she's poor. I said, yeah, back then. Or he comes from the north side of town, she comes from the south. I said, like that? Yes. And she said, oh, like he's a vampire and she's not. Okay. You know, but so. Yeah, yeah. She has, is alerted me and taught me about that ways of creating that kind of tension in writing. It doesn't work as much in business writing as I'd like, but I try to create this sense of that's good strategy. Bad strategy is the sense of, you know, there's a, there's a tension between the right way and wrong way or if not a right and wrong way, at least there's a tension between should we go left or should we go right? It makes it interesting. Otherwise it's, it doesn't catch people's emotional court.

Amazing. Richard, thank you so much for being here. I think we're going to help a lot more people face bigger challenges and face them head on and put together their action agendas and overcome this crux. Thank you so much for being here. Two final questions. Where can folks find you if they ever want to try to reach out or learn more about the work you're doing these days? And then how can listeners be useful to you?

I have a little website called the Crux Book.com that has information about me and about the books. So there or don't write to me at ucla. I don't pay attention to the UCLA website anymore. But if you go to the cruxbook.com there's, there's some email addresses where I can be reached. My little company is called General Imagine Entity. It's like General Motors but a lot smaller. It's just me and you. You can reach me at Richard General imagination dot com. You know, you can help me out. Oh, tell me stories. Stories about your experiences trying to create strategies, particularly inside organizations. You know that. How does it, how's it worked for you trying to get something done inside organizations? I'm, I'm happy to, to add more stories to my repertoire.

Oh, and amazing. Wait, say more on that. What is it that people would hire you for?

At this point in my life I do public speaking. I speak on strategy and growth and that just got back from Korea doing it. I talk there. I do a little bit of teaching, not much, mainly for the military people. They, they want me to come in and do a day on strategy and I do foundries. Foundry is where you commit to a problem oriented approach to strategy where the organizational leader, the CEO usually plus another seven or eight people take two to three or four days off and we meet and we try to come up with in the end an action agenda. And it's, it's an interpersonal exercise. I'm the facilitator. I don't tell them what to do. But I urge them to look more deeply and to understand what these problems actually are. It's interesting to do a founding get. If I focus on problems as I do at the beginning, I'll often get 25 different problems out on the board or post it notes around. And when people look at that, because they haven't ever done this before, when they see the 25 different problems or challenges, they realize you can't do them all. And so they begin to get this sense of, oh, geez, we better focus, we better focus on something, we better do something about some of these. And so then we begin to, you know, go through this thing. Which ones are really important and which ones are really addressable? Well, sometimes we don't know if they're a customer or not. Oh, well, is there anybody in the organization who does know? Is there someone we can fly in here, some perspective on this? How do we, you know. So we begin to try to identify, you know, the one or two key challenges that can actually be addressed and what are we going to do about it? What are the coherent actions we are doing to, to take these off? That's the exercise from time to time, after the founders all say to me, well, where's the strategy? Where's the document with the mission vision, all that? No, that's not what we do. We're doing an action agenda. And the foundry is time consuming and a bit expensive to some extent. But in most of the times we've had foundries, they really help the company gather its wits and its resources and do something. Which I'm very pleased with how the foundries work. It's not so easy to figure out how to take the foundry concept and expand it. I've talked to a couple consulting firms about. Well, guys like to learn how to do foundries and they say, how does it work? It's one guy for three days. That's. That's not what we do. We do 10 guys for two years. It's not a business model. But that's a nice asymmetry for me because, you know, they're not going to compete with me.

I love that. I feel like you're about to get a flood of interest and requests for everyone else. Make sure to buy Richard's books. I got them right here. The crux. Good strategy, bad strategy. Richard, again, thank you so much for being here.

Lenny, thank you for a really pleasant time.

Jenny, it was 1000% My pleasure. Bye everyone. Thank you so much for listening. If you found this valuable, you can subscribe to the show on Apple Podcasts, Spotify or your favorite podcast app. Also, please consider giving us a rating or leaving a review, as that really helps other listeners find the podcast. You can find all past episodes or learn more about the show@lenny's podcast.com See you in the next episode.