This is a YouTube video titled "Keith Coleman is the VP of Product at X" containing a discussion featuring Keith Coleman, the VP of Product, explaining key product principles focused on user-driven content visibility and system design. The conversation involves at least two speakers but does not include Lenny Rachitsky.
There are a number of principles that I think when we first shared them with people at the company seemed maybe a little bit crazy. But I think they are the reason the product works. Probably the craziest one is just that this thing is going to be the voice of the people. It's going to represent the voice of people. It's not going to represent the company's voice. So it is not a tech company deciding what shows. It is the people deciding what shows. and that had a lot of implications on the design. Like, first of all, we don't have a button that will change the status of the note. So if a note is showing because the people have rated it and found it helpful, it is gonna show. Like, we can't change that. It's the kind of thing that like, when we first proposed this, that's unsettling to people. They're like, wait, so like something can.
Go up and like, you know, the.
Company can't take it down or can't change its status, get it to stop showing. And we're like, yeah, and like, it has to work that well.
If it doesn't work well enough to do that, then it doesn't work. This is like one of our, one of our key principles was if there's A problem with a note that's so bad you want to do something about it. It's a problem with the system. Like we need to redesign the system to be showing good notes.
