What separates great teams from the rest

One thing that is absolutely universal, I think we forget it in Silicon Valley, is that if you want to accomplish something truly extraordinary, if you want to be in the 99th percentile in terms of outcomes, it's going to be really difficult. Like, it's going to be really uncomfortable. And you got to sort of remind people of that, that if they ever find themselves in the comfort zone at work, they are definitely making a mistake. Like, they have definitely screwed up somehow. The extraordinary effort thing is a reminder that it's supposed to be really fricking exhausting. So, like, on Friday night, when you get hit with an escalation, when you get hit with bunch of new bugs from someone in the engineering team, that you've got a triage, those are the moments where great players and great teams are separated from good players and good teams.