You shouldn't talk to customers

I hate talking to customers. I refuse to allow colleagues of mine to talk to customers. Customers don't know what they want, and they're very bad because it's a subconscious decision. What I purchase, what I wear is not a conscious decision. And when you're consciously trying to answer a subconscious decision, you actually give misleading information even when you're trying. I have this other line I like, which is everything important you need to learn about humans was written by Shakespeare. Just read Shakespeare. Like that's better. Better than all the customer research.