Looping for Understanding | Charles Duhigg

Looping for understanding. Looping for understanding. What does that mean? Looping for understanding has these three steps. It's particularly useful if we're in a conversation where we're in conflict with each other. So they teach it in the Harvard Negotiation Program and in law schools. And what you do is if you want to prove to someone that you're hearing them, which is critical if you are in conflict, is first of all, ask a question. Step number two is repeat back what that person said in your own words. Not what they said exactly, but how you interpreted it, how I'm hearing you, what I'm hearing you say. And then step number three, and this is the one One we always forget: ask if you got it right.