Ben Horowitz explains why you must look at employee behavior through a “cultural lens”

This is one of the most important things about managing the culture is somebody will do something. And if you're looking at it through an individual lens and you say okay, yeah, that person, he kind of took some credit for her work but it wasn't that clear and he's really good and does good work himself. So maybe I ought to let that go because if I confront him on it, maybe I'll quit and go to Facebook or whatever and then I'll lose a really good employee. But if you look at that same incident through a cultural lens, you know, that's a little bit of a test for everybody to say, oh, you can just take credit for somebody's work and get yourself a promotion or a pat on the back or this or that and so everybody's going to go play that game if you let that go. So you know, part of being good at managing culture is being able to recognize what it is.