Jeff Bezos explains the idea of “paper cut” teams
A short YouTube transcript of Jeff Bezos describing the organisational practice of tracking many small customer-experience issues — "paper cuts" — on long lists and assigning dedicated teams to fix them, because teams focused on large strategic problems do not address these minor but numerous defects. The passage contrasts the difficulty of focusing on big priorities with the need for special teams to handle small, cumulative customer annoyances.
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