A short spoken anecdote by Reed Hastings recalling his time at the startup Coherent Thought when the CEO, Barry Plotkin, quietly cleaned Hastings’ coffee cups as a gesture of appreciation for his hard work. Hastings uses the story to illustrate a leadership lesson: charisma and personal integrity are valuable, but leaders must also provide clear market/product vision or they risk leading teams into dead-ends. The anecdote ends with the firm building an elaborate product that sold only once and was never installed.
Chapters
Well, interestingly, you mentioned the startup Coherent Thought that I worked at when I was 28. And I worked so hard as an engineer writing code. You know, I was there every night, all night kind of thing. How hard can you push? You know, I would build up over time on my desk this kind of gross set of coffee cups. And then, you know, now and then the janitor would clean them all. And I learned that if I just waited long enough, I didn't have to clean them. You know, the janitor would do them. And one morning I came in really early to work, you know, five in the morning. Morning. And I walk into the bathroom and there are all my cups being cleaned. And I looked up and it was our CEO, Barry Plotkin, who was cleaning them. And so, you know, it's early in the morning. I'm like, I'm trying to understand the situation because I see him, they're scrubbing away. So finally, just ask. I was like, barry, what are you doing? And he goes, I'm cleaning your cups. And I was like, have you been doing it the whole years? Yeah. And I'm like. And you never said anything? No. Why? And he said, well, you work so hard and this is the only thing I can do for you. Wow. And I just thought, I will follow this guy to the end of the earth. And that's exactly where he led us. So what happened is he was an incredibly charismatic guy that didn't have a good market product fit vision, and we built an incredibly elaborate product product, and we ultimately sold one copy of it to one customer and they never installed it. So it's a funny thing about leadership. You can be very personally compelling and high integrity. That's great. But you also got to lead people in the right direction, not into the box canyon.