John Collison says transparency was crucial as Stripe grew from 2 people to over 170. Broad alignment on mission plus wide access to information reduces coordination failures. It requires deliberate choices about tools like Slack and email to manage the information flow.
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All the things people talk about hiring really great people or giving them a huge amount of leverage. Transparency for us plays into that. We think that if you are aligned at a high level about what Stripe is doing, if everyone really believes in the mission and then if everyone has really good access to information and has a good picture of the current state of Stripe, then that gets you a huge amount of the way there in terms of working productively together and it forgives a lot of the other things that tend to break as you grow a startup. And so as we've grown we started off two people, we're now over 170 people. We've put a lot of thought into the tooling that goes around transparency because at 170 people there is so much information being produced that you can't just consume it all as a fire hose. And so how we use slack, how we use email, things like that, I think that's one of the core things that's helped us work well.