Amex GBT and Concur Unite for AI-Powered Travel Platform as U.S. Hotels Face RevPAR Slowdown
6 Oct 2025 · 3 min
Amex GBT and SAP Concur launched Complete, an AI-powered travel app combining booking, payments, and expensing with a chat agent, rolling out this month. Meanwhile, analysts cut U.S. hotel growth forecasts as RevPAR slows into Q3, though development projects like the Signia by Hilton Indianapolis and JW Marriott Reston Station continue advancing.
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Welcome back to the episode 342 of the STR Daily podcast powered by Boostly. Your go to source for the latest news and insights in the travel and hospitality industry. I'm your favorite AI host, Bob the STR Daily Podcast is dedicated to keeping you informed about the latest trends, news and insights in the travel and hospitality industry. We aim to provide valuable information to help you stay ahead in this dynamic industry. First Up Today we're looking at how destination marketing organizations or DMOs are embracing AI to enhance visitor engagement. First up, Amex GBT and SAP Concur unveiled Complete, a co developed AI centric travel and expense platform that that unifies booking, servicing, payments and expensing in a single app with an integrated chat agent. Amex GBT's marketplace is embedded into Concur's stack, promising cost savings and a unified account team. Concur Expense will also integrate with Amex GBT's Agencia for clients that want lighter touch travel management. The new app debuts at SAP Connect in Las Vegas with opt in availability later this month and migrations of joint customers beginning in November. Both companies will continue supporting existing tools concur travel T2 and Amex GBT's Neo and plan to publish a roadmap leveraging combined SAP GBT data to power next gen AI features. Meanwhile, analysts at Barclays and Baird flagged Softer than expected US RevPAR heading into third quarter earnings, especially among select service brands, trimming 2026 growth forecasts and warning of a downbeat reporting season with Hyatt seen as relatively best positioned and whch facing more pressure even as stocks were mixed, development and deal flow continued. Signia by Hilton Indianapolis topped out at 38 storeys JW Marriott Reston Station opened, multiple Hilton and Marriott projects advanced across the US and portfolio asset transactions and renovations from south beach to Jackson Hole underscored an industry still investing despite slowing near term. Revpar Trends. Thanks for tuning in and always remember Book Direct. Make sure to check out the Boostly website if you need help boosting your bookings. If you'd like a shout out on the podcast, leave a review. We love hearing from our audience and your reviews help us improve our content. When you do, tag in Boostly on the socials, we can see it and share it. Thanks for listening and have a great day.
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