Does Peerspace share the guests contact information
23 Oct 2021 · 2 min
Mark Simpson asks a Peerspace representative whether hosts get guests' contact information. The company doesn't share full details, requires messaging through the platform, but hosts can use a guest's verified phone number if they have one. Hosts are allowed to upsell other services to guests.
Questions this episode answers
Yes — the platform messaging system is required to ensure activity is kept on the platform.
If a guest has a phone number on file that has been verified, hosts can coordinate additional details through that phone number.
Chapters
When it comes to the guests details and data, does me, the host, do I get like the email address and the full contact information of the person that booked or is that restricted?
Yeah. So first of all, I would say we take privacy very seriously at Airspace. And so we make all efforts to ensure that user is sharing only the information that they're comfortable with. However, there are certain standards that will happen when a booking gets made where we will put them in touch with their contact information directly. If they have a phone number on file that's been verified, they can coordinate additional details through there. We encourage everybody to use our messaging system. We actually require it to just make sure that the activity is kept on the platform. And that's really also what our guests are telling us they're looking for. Ease of use, low friction, types of transactions. If you can imagine the types of activities that guests are looking to book, whether it's a meeting or event or production, in the past, they had to. They had to source them from all different services online and offline. They've had to go through numerous back and forth on contracts. We seek to streamline all of that and standardize it. And so we built all of these tools to make it easy for you to run your PeerSpace business on the platform. That said, we encourage host and guests to get the questions answered that they need either prior to booking or after they made the reservation request. And we work with them to allow them to communicate in the way that works best for them.
The reason why I ask is that this is obviously a marketing podcast and I've always got my marketing mind on when I think about these things. And you've got a guest that uses peerspace to book for a meeting or, or something else. And obviously this is an accommodation business and there's a huge chance here for an upsell. So somebody comes for a meeting, they go, oh, hang on a second, this is actually accommodation business. And you could say, thank you so much for using PeerSpace, by the way. We also have accommodation as well. So next time you're in town, or if you need X, Y or Z, we could accommodate you. Is that something that. That is allowed?
That's right.
And is encouraged?
Yeah. Yes. In particular, that example you gave Peerspace does not do overnight accommodations. It's not something you can book the space for. We're not in the travel business in that sense. Now, certain hosts have that other business that they run and I think it's perfectly fine for them to say for this, if you want to do this transaction, it needs to be separate from your meeting and rental, for example, but you can book me on my website that I have a separate overnight calendar for. That's perfectly fine. Hosts do that on occasion, and as long as the activity is not something that we can help them facilitate, which we don't prefer not to have that happen too much, it's fine with us. And if it helps make the guest experience all that more better so that they feel like it was a very serendipitous experience to be able to find that this has some peer space, and that's great.
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