How to build TRUST with your guests [Clubhouse 24 Hour takeover].

Welcome everybody to the audio version of the Boostly podcast. So today I am going into the vault and I am finding some of the best clips from a 24 hour clubhouse room that we ran this year. It was an, it was an amazing experience to be part of, to host it, to admin it, and to grab friends and peers from the industry into one room on the the leading audio app and help hosts all over the world. We had a lot of fun. We touched every single corner of the globe and what I wanted to do is be able to put it together, find the best bits and put it into the daily Boost podcast. So I hope you enjoy. The section is not going more than 10 minutes, but it's going to feature a part of the 24 hour room that resonated the most with me. So thank you for tuning in and I will be back tomorrow with another pod podcast episode. Right now though, let's jump into that clubhouse room.

One of the things that we were talking about that builds trust and this is from Julie George, who's obviously probably fast asleep right now, is just making sure that alongside that trust page, just having oaths towards your guests. So whether or not it is a case of just having like something that you stand by where, look, if you, when you try and book with us, if we can't find you somewhere this time, then we'll give you 5% off the next day with us or if the place isn't as clean as you'd expect, then get in touch with us and we'll offer you something to just really make it measurable where you can give them oaths towards whatever it is that you say you will do because it shows that you believe in that aspect of their stay. Are we still going? Have we got any more in the room?

I have one more. Liam, this is for people that use OTAs on your bio. I like it when people have a pic of you or your team, a smiling face and also tell your story, who you are, what you like, some fun facts about you because you know we're in the hospitality business, you know, it's a human based business and enabling your guests to communicate with you and build that, you know, just see a little bit behind your family. Say that you've got a dog named Charlie for whatever, you know, build that trust by pulling back the curtain and letting people see who you are as a person. Don't be a person of mystery. Be loud and proud about what you do and who you serve. That's always being transparent and authentic, showing who you are.