How to improve your guest's experience

One of the biggest problems that I see in the world of forums and social media groups is you can go into any group right now and you can type in the words PMS and you will get tons of questions asking, who should I go for? Now, you could ask any five people and you would probably get five different answers. But I have been a massive fan of this one company for a long time now. Uplisting up. L I S T I N G. You can go and find out more by going to boostly.co.uk uplisting now, they're the sponsors of this show, but this is by the by, I'm a massive fan of them. I know the team really well and they are making really good inroads and solving so many problems that so many hosts around the world have. A lot of people that I know like and trust use and swear by uplisting. So if you're looking for a new PMS provider, somebody that is state of the art technology that can make your PMS go further, work harder for you, so you have to do less tasks, I recommend that you go check out Uplisting again. Thank you very much to Vince and the team for sponsoring Boostly podcast. We're a massive fan and we're always, always, always gratitude to you. Please do go and check them out and go and say hey and say that Boostly sent you. Thank you. Hello, my name is Mark Simpson from Boostly. I give hosts just like you the tools, the tactics, the training and the confidence to go and get more direct bookings. Now, my friend, friends at Hostfully have asked me for my big guest experience tip. How can I. How can we enhance your guest experience? And you know the main thing, real simple, just remember their name. It's something that I think goes amiss a lot in our industry, but it's sometimes the simplest things that mean the most. What I love to do and what I think everybody should do is as soon as a booking comes in, pick up the phone, give them a call, do a WhatsApp message. If you're not confident, you know, doing it, picking up the phone and doing it old school, just pick up the phone. Literally, you've got WhatsApp, Telegram, free marketing tools right there. Free tools. Send a text message, a voice note, a video message and just thank them. Thank them by name for making a booking. If you're really busy and you've got a team that can do this, great, but I personally would do it yourself. It goes that extra route that so many people don't do and Again, just always be putting yourself into the, into the mind or the heart of the, of the guest and think, okay, if you were booking a place, what would you love to see? I mean, yeah, you've got things like welcome hampers, you've got things, you know, like later surprising them with a later checkout, X, Y and Z. But I think sometimes the simplest are the best. So my advice to you, remember your guest name goes a long way. Send a little text, do a little call. And when you do a call or do a text, just remember those four little words that mean anything. Do you know anyone? So do you know anyone that's coming to the area as well? You know, did you know anyone else who needs accommodation? That little starter of a, of a question can mean and result in so many possibilities. But again, find them, ask them, you know, why you come into the area, what are you doing? What are you looking to do? How can we make your stay extra special? These little things that you can do. And again, you can literally do it in five minutes. A quick WhatsApp message. You can do it while walking, walking the dog, doing, doing the changeover, whatever you're doing, it's, it's really easy to do, costs nothing and has a maximum return of investment on your end. All right, well, thank you so much for tuning in today's episode and this today's lesson. If you want to find out more about me, go to booster.co.uk There's a lovely little five step guide right there where you can increase your direct bookings. And what I would love to say to everybody is right now you can book in a website call. We are doing new websites and really exciting websites. We're actually working with hostfully as well on some really cool websites. So booster.co.uk WC if you want to book a call in with us to see how we can help you create a website that will be guaranteed to turn lookers into bookers.